Where to go
Is service at the same place as the showroom?
Service and parts are at 171-10 Station Road in Flushing, a short drive from the showroom. A phone may route the dealership name to the showroom, so Station Road is the address to use.
What else is at the service facility?
Dent removal, collision repair, detailing and a full line of parts and accessories, alongside maintenance and repair.
Which building do I go to?
Station Road in Flushing for service and parts. We confirm the site for any particular job when you book.
Service A and B
When is Service A due?
At approximately 10,000 miles or 1 year, whichever comes first, and then approximately every 20,000 miles or 2 years after that.
What is in Service A?
Mercedes-Benz motor oil replacement, oil filter replacement, fluid level checks and corrections, a tire inflation check and correction, a brake component inspection, and a maintenance counter reset.
When is Service B due?
At approximately 20,000 miles or 1-year after the previous service, and then approximately every 20,000 miles or 2 years after that.
What does Service B add?
The cabin dust and combination filter replacement, on top of everything in Service A.
How long does Service B take?
It may take longer than 60 minutes, so plan for more than an hour.
Is there a mileage schedule for my exact model?
It is set per model. Send us the VIN and we will read what applies to your vehicle.
Express and inspections
Do you do the New York State inspection?
Yes, both. The safety inspection is on our Express list for vehicles one-year-old or newer, and the emissions inspection for vehicles two years old or older, with no appointment needed; for anything else, ask when you book.
Do I need to book Express Service?
Express Service takes no appointment at all.
Is it an hour?
For a single service, yes. Multiple Express Services in one visit will take longer than an hour, so tell us at booking.
What else can Express do?
Service A, bulb replacement, wiper blade replacement, flat tire repair and tire replacement.
What is the 37-point inspection?
It is our own inspection covering the major components of your Mercedes-Benz, included with Express Service.
New York coverage
Does living in New York change my warranty?
Yes. Registered in New York, your Mercedes-Benz carries emission defect coverage of 7 years or 70,000 miles, and a plug-in hybrid certified SULEV carries extended emission control coverage of 15 years or 150,000 miles.
Does that apply to my plug-in hybrid battery?
On a plug-in hybrid certified SULEV and registered in those states, the high voltage battery warranty runs 10 years or 150,000 miles, against the federal 6 years or 62,000 miles. We confirm it from your VIN.
Which states are on the list?
For the plug-in hybrid terms: CA, CO, CT, MA, MD, ME, MN, NJ, NV, NY, OR, RI, VA, VT and WA. New York is one of them.
What is covered
How long is a new Mercedes-Benz covered?
48 months or 50,000 miles, whichever occurs first, and not all components carry that full term.
Are brake pads covered?
Brake pads are wear items, so replacement due to normal wear is maintenance, not a warranty claim, and how you drive affects how quickly they wear.
Is a wheel alignment covered?
Adjustments for road crown, the arch in a road built for drainage, are a maintenance adjustment outside the warranty.
Certified pre-owned
When does my certified warranty start?
After the original warranty ends. A certified Mercedes-Benz carries the remaining 4-year or 50,000-mile New Vehicle Limited Warranty first, and the CPO Limited Warranty of 12 months with unlimited miles begins once that expires.
How many points is the certification inspection?
165 or more, and electric vehicles use a different inspection.
Your visit
When are you open?
Monday to Wednesday 7:00 AM to 6:00 PM, Thursday and Friday until 7:00 PM, and Saturday 8:00 AM to 1:00 PM. We are closed Sunday.
Can I get a loaner?
A complimentary shuttle and Mercedes-Benz loaners are available with a scheduled appointment. Arrange it when you book.
Can I work while I wait?
The customer lounge has complimentary Wi-Fi and private workstations, along with a children's play area and complimentary refreshments.
People also ask
What is Mercedes Service A and Service B?
The two alternating scheduled services. Service A falls at about 10,000 miles or 1-year and covers oil and filter, fluid checks, tire inflation, a brake inspection and a counter reset. Service B falls about 20,000 miles or a year after the previous service and adds the cabin dust and combination filter.
How long does Mercedes Service B take?
Service B may take longer than 60 minutes. A single Express service is an hour or less, but combining services in one visit takes longer.
How long is the Mercedes-Benz new car warranty?
48 months or 50,000 miles, whichever occurs first, and not all components or adjustments carry that full 48-month or 50,000-mile term.
When does a Mercedes certified pre-owned warranty start?
After the original one ends. A certified vehicle carries the remaining 4-year or 50,000-mile New Vehicle Limited Warranty, and the CPO Limited Warranty adds 12 months with unlimited miles once that expires.
Does New York have longer Mercedes emissions coverage?
Yes. A Mercedes-Benz registered in New York carries emission defect coverage of 7 years or 70,000 miles, and a plug-in hybrid certified SULEV carries 15 years or 150,000 miles of emission control coverage.
Can a Mercedes dealer do my New York State inspection?
Ours does both in the Express lane with no appointment: the safety inspection is on the list for vehicles a year old or newer, and the emissions inspection for vehicles two years old or older. For anything else, ask when you book.
