We had our new GLE 2020 delayed for several months due to Mercedes Benz's production crisis. However, Jason has been honest throughout the process/wait and even provided alternative transportation methods for us while we wait for our car. Jason has gone above and beyond for us and we sincerely appreciate the effort he put into getting us into our new car. He is also prompt to pick up our calls and does his best to get our issues resolved as soon as possible.
Kathleen was able to provide friendly and attentive customer service. She had great knowledge of the model we were looking for, the best part was when she went and confirmed her inventory sheet and notified us that the model we were looking for just came in red! My husband and I were sold! The process after that was quick and efficient!
Mikey was great. He exceeded every expectation I had. The price I got for the trade in was great. The price I got the for the GLS 450 was great. And overall I’ve loved the GLS. It drives wonderfully. It has all exceeded my expectations in almost every way. My only disappointment is really my own fault—based on mistakes in my research. I thought the GLS came standard with cooled seats and a heated steering wheel. I didn’t realize these weren’t standard—but were options. My research was wrong, and I was a little surprised that the GLS that I purchased didn’t have these options. I might consider in a year or two trading the GLS for a more highly optioned model. But I would 100% contact Mikey and his team at Helms if I chose to trade it in. Overall though I’ve been incredibly happy with the service I’ve received.
Debbie was easy to work with and made the process very efficient and quick. She made the decision very easy for me. Thanks a lot!
Very professional dealership. The salesman who sold me my car was very friendly, informative and persistent on making sure I picked the right vehicle. He definitely made me feel as if I was family.
Once we drove the car home from the dealership we discovered that a critical option my wife requested was missing.... the rear and front proximity sensors. I contacted the Adviser, who upon investigation offered to corrects the omission at no charge to us. This is what I call... Servoce and Customer satisfaction.
The service is kind, patiently explains and he talks like a friend, has any question, he will also answer one by one. I changed Mercedes gle350 this time to look for jason Chen
One of the best dealer ever worked with out of all the dealers I've been to that gave me and my dad an attitude when we asked questions. Mikey take the time to make sure all of our questions were answered the way possible and made the whole process quick and easy...twice. By far one of the best dealers. 100% recommend.
I am repeating customer because of Jason service very good. We will recommend my friends can go to this location if they will buy a new car.
My experience has always been a positive one with Helms Bros.The quality of service I receive is excellent ,and has always been of a high standard,
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