Customer Testimonials
I had a great experience with the service/repair department at the dealership. Wendy was extremely patient and professional throughout the entire process. We asked a lot of questions, and she took every one of them seriously, answering carefully and without any rush. She made sure we fully understood everything and treated us with genuine kindness and respect. It’s rare to meet someone who is both knowledgeable and so willing to take the time to help customers properly. Overall, excellent service. I truly appreciate Wendy’s help and would highly recommend this dealership’s repair team.
Hoover is the best! Such smooth experience the luxury and service definitely matched the class all around!
Suzanne and the team were EXCEPTIONAL to work with! From start to finish the process was consultative, seamless and enjoyable. There was an abundant of inventory to choose from, but Suzanne, Michael & Reggie helped me pinpoint the perfect Mercedes and options for me! Beyond thrilled with this highly personalized experience. Thank you!
Excellent customer service, efficient and courteous. Great experience over all. Would definitely go back and highly recommend the.
Really enjoyed my experience at helm Bros. My experience with car buying has always been a negative one but that changed the day I walked through their doors. The staff was great, Jeffery was great and anticipated my needs to well and was able to find meaningful solutions for me. Would come back 100 percent
If you’re in the market for a Mercedes-Benz, go to Helms Bros. and ask for Anthony Ferraro. He knows his stuff, genuinely cares about his customers, and delivers an experience that keeps you coming back. Every member of my family has driven a Benz for 40+ years - so we’ve had them all lol.
We’ve purchased and leased multiple vehicles through Anthony Ferraro at Helms Bros. Mercedes-Benz, and every experience has been exceptional. Anthony treats his clients like family and consistently goes above and beyond to make the process seamless and enjoyable.
He always works hard to secure ... Read More Google - Jun 16, 2026
Jason Chen was exceptional as always in helping with my leasing needs. I will always use him!
Jason was incredibly patient in helping me select the right car model. The staff at the dealership were all very welcoming, and I will definitely recommend my friends to buy their cars there in the future.
It was a pleasure doing business with Kathleen! She was so helpful in customizing my new car! I have purchased multiple cars from her. She is amazing to work with!
Thank you Florey Hasan and all the staff at Helms Bros for a comfortable and no pressure purchase. Special thanks to Florey for your patience and helping us out.
Kathleen was a great help in helping me make my custom car, with answering all my questions and making the time in my busy schedule to do everything
Great service! The representatives were extremely helpful, professional, and knowledgeable. They took the time to answer all my questions and made the entire process smooth and stress-free. I truly appreciated their patience, excellent customer service, and willingness to go above and beyond to assist me. I highly recommend their services and look forward to working with them again in the future.
I want to give a big shoutout to Helms for the incredible job they did with my wife’s new car. The level of care and attention to detail really stood out, and the car came out looking flawless. You can tell they take real pride in their work and don’t cut corners.
Andrea was especially amazing throughout the whole process. She was professional, friendly, and made sure everything was handled smoothly from start to finish. She kept us informed and made the experience easy and stress-free.
Overall, we’re really happy with the results and the service we ... Read More Google - Jun 1, 2026
I want to give a big shoutout to Helms for the incredible job they did with my wife’s new car. The level of care and attention to detail really stood out, and the car came out looking flawless. You can tell they take real pride in their work and don’t cut corners.
Andrea was especially amazing throughout the whole process. She was professional, friendly, and made sure everything was handled smoothly from start to finish. She kept us informed and made the experience easy and stress-free.
Overall, we’re really happy with the results and the service we ... Read More DealerRater - Jun 1, 2026
Great place to Lease or Buy a Mercedes! Very knowledgeable and nice people and they take full care of the clients ❤️❤️
Customer service is great, so polite, and they make sure you are completely satisfied is a five star service
My tire sensor monitor activated. I tried adjusting the air pressure manually to no avail. Went into Helms Brothers service department and as I expected there was a nail in the tire. They were able to change the to rear tires as was suggested at my previous inspection my service advisor at day Jackie also noticed that my state inspection sticker was coming due and took care of that for me. From Frontline staff to reception and my service advisor Jackie my experience that day was excellent.
Excellent experience!!! The staff was professional, friendly, and truly went above and beyond to make the entire process smooth and stress-free. Outstanding customer service, attention to detail, and a welcoming atmosphere — highly recommend this dealership!
Leonard Mihailov was such a great salesman, i love my new car so much. I am very pleased with my purchase.
I have been a customer of Jason for about 20 years. He has been my go to person. He is super professional and someone you can count on with trust.
Salesman is amazing person very quick explaining about everything, dealer no problem, they sales you just what you need for you drive
Great service, nice people…need to replace the TV in the service lounge…the screen is cooked
Hoover provided absolutely fantastic service! His patience and professionalism far exceed his years. Thank you, Hoover!
It was smooth and easy. When I came to pick up my car from Jason Chen, I was in and out in under an hour.
I had a fantastic experience at Helms Bros Mercedes-Benz. Jason Chen, Chris Ng, and Reggie were all excellent—professional, attentive, and easy to work with. Even though I bought a pre-owned CPO car, I was treated like I was taking delivery of a brand-new G63. The whole process was smooth and enjoyable. Highly recommend!
I had a very positive experience with Anthony. He truly went above and beyond to make sure I received the best possible deal and followed through and every promise he made. Antony exceeded my expectations and make the entire process smooth and enjoyable. I am very happy with my new car. He made me feel like a special customer. I will definitely come back to Helms Bros.
When I walked into Bayside Mercedes, Jason was the one who greeted me. I felt so welcome and relaxed after he answered all my questions and being so patient. It was such a pleasant experience.
Had a great experience working with Jason Chen at Mercedes Benz in Bayside. He was very patient, kind, and was able to assist in whatever ways we needed. He was detailed with explaining everything thoroughly and made my experience better than I expected it would be since it’s usually a hassle going to dealerships from the prior times I’ve gone.
I had a great experience purchasing my car from this dealership. Leonard was friendly, professional, and never made me feel pressured. He answered all my questions and made the whole process smooth and straight forward.
I had a great experience at this dealership from start to finish. Mike, my salesman, was knowledgeable, patient, and never made me feel pressured at any point. He took the time to answer all my questions and made sure I was comfortable with every step of the process.
Suzanne, the general manager, was equally impressive. She was professional, transparent, and clearly committed to making sure everything went smoothly. It’s not often you see that level of involvement and customer care from management.
Overall, the entire process was straightforward, honest, and stress-free. I’d definitely recommend this dealership to anyone ... Read More DealerRater - Apr 24, 2026
Buying a car is usually a nightmare for us, especially when you run into a dishonest salesperson. At Bayside Mercedes, Jason was the complete opposite. He was friendly, patient, and took the time to help seniors like us understand what we needed before making a decision. We’re very happy.
If you want an easy experience purchasing a Mercedes-Benz, Jason Chen is your guy! My friend recommended him and I felt very comfortable talking to him. He is knowledgeable and not pushy. It was such a pleasant experience and I left without any stress.
Jason Chen at Mercedes-Benz was great to work with, super helpful, easy to talk to, and never pushy. He kept everything simple and made the whole process feel smooth. I always recommend him to anyone who wants to buy Mercedes.
Best experience ive had with a dealership I was assisted by Hoover Liao and everything went smooth. Would definitely recommend for first time buyers!
Had a great experience working with Jason Chen while buying my Mercedes-Benz. He was knowledgeable, patient, and made the whole process smooth and stress-free. He answered all my questions clearly and never made me feel pressured. Would definitely recommend him to anyone looking for a straightforward car-buying experience.”
(Translated by Google) This is the second time I've bought a car from Hoover. He's a very reliable Chinese salesman, patient and considerate of buyers. He explained things to us very patiently and met our needs. His after-sales service is also very patient; he explains everything patiently. I highly recommend him to all Chinese buyers! (Original) hoover销售是我第二次找他买车了，很靠谱的华人销售，有耐心为买家考虑给我们很耐心的介绍，满足我们客人的需求，售后服务也很耐心有任何事情都很耐心的讲解，华人买家都去找他强烈推荐！
(Translated by Google) The salesperson, Hoover, was very enthusiastic and patient. I'm very satisfied with the car. (Original) 销售Hoover 热情服务也很耐心 车子很满意
Got two car from Hoover, very professional and smooth transaction, will definitely come back for my 3rd car
Bought my first Mercedes from Hoover and had a really good experience. It felt different from other dealerships—no pressure, just straightforward and helpful. He was patient, answered all my questions, and made the whole process easy. Everything went smoothly from start to finish. Definitely recommend working with him if you’re looking for a car.
I had a great experience with Hoover! He made this journey so easy. He is super professional and patient, answers all questions I have. Thank you so much!
Hoover Super enthusiastic and really great
Special thanks to Hoover making the whole transaction easy and fast. Super for his services
Anthony provided excellent communication and an exceptional experience! I highly recommend anyone to see Anthony to fulfill your search for a new vehicle!
Superb customer service all around. The showroom experience down to the delivery was just fine.
Suzanne and Kathleen made buying my GLC 300 a genuinely enjoyable experience. They were kind, attentive, and on top of every detail, responsive throughout the process and extremely timely. I felt well taken care of during this car purchase. Highly recommend!
I had an outstanding experience working with Anthony Ferrara during my recent lease of a Mercedes-Benz GLC. From start to finish, he was professional, knowledgeable, and genuinely committed to making the process smooth and stress-free. Anthony took the time to answer all my questions, walked me through every detail, and made sure I felt confident in my decision. He was never pushy, always patient, and truly went above and beyond to deliver great service.
Anthony helped me gather information to find the car I wanted. Keep me informed and did a great job.
I just recently trade in my 2024 GLE350 into 2026 GLE350 JASON was very nice and professional experience explained everything slowly and detailed for us and we picked the car up on the 4/10 and the car was very comfortable and clear we love it so much THANKS FOR JASON
Working with Anthony Ferraro at Helms Bros. Mercedes has been nothing short of exceptional. This is now my third lease through him, and each experience has been better than the last. Anthony truly goes above and beyond for his clients—he was able to get me out of my lease early with absolutely no money down, which exceeded all my expectations.
What really stands out is the trust and consistency he’s built with my family. Not only have I continued to go back to him, but both my wife and daughter have also leased their vehicles through Anthony. That ... Read More Google - Apr 10, 2026
I’ve purchased two cars with Anthony Ferraro. His service goes above and beyond. I would highly recommend if you’re looking for a luxury vehicle. He will help you through every process of purchasing the vehicle and technical questions. He will check in through out the year to make sure everything is fine. 10/10!
Helen brothers and Kathleen Baad have been amazing to me. Always nice, always professional and always make an effort to give me the best deal on my lease.
Hands down, this is the best Mercedes-Benz dealership in New York. As a repeat customer I can attest that everyone—from the sales team to the service department—goes out of their way to make sure you’re happy and completely satisfied. The level of professionalism, attention to detail, and genuine care for customers really sets them apart.
If you’re looking for a vehicle, I highly recommend going to Helms Bros and asking for Kathleen Baade. You wont regret it! She is knowledgeable, attentive, and truly committed to helping you find exactly what you need. You will not get ... Read More DealerRater - Apr 7, 2026
Anthony is a wonderful guy! Answered all my questions and wasn’t pushy before I leased my car. I will recommend him to family and friends!
Jason was amazing to work with! He was very professional, patient, and helpful throughout the whole process. The dealership was also clean, welcoming, and well-organized. I had a great experience and would definitely recommend both Jason and this dealership!
Michael and staff are excellent. I've been leasing vehicles from Helms for about 20 years and hope to continue for another 20 years .
I recently purchased an MB from Helms Bros., and overall had a very positive experience, having experienced the opposite at an agency just weeks before. Anthony Ferraro on the sales staff was professional, knowledgeable, and made the entire process feel smooth and low-pressure. He took the time to answer my questions and walked me through the details without having me feel rushed, which I appreciated. We ultimately were able to agree to a deal that satisfied us. I’d definitely recommend this agency to anyone looking for a hassle-free car buying experience.
I recently opened a wholesale account with Helms Bros. to order parts for repair and restoration of my clients vehicles. I have not gotten any service done here, but the folks in the parts department have been nothing short of amazing. Great, clear, concise communication, quick turnaround times and very hospitable. I look forward to continuing to do business with this dealership! Highly recommended for your Mercedes-Benz needs.
Fast and highly professional! Were able to answer all my questions and accommodate my requests. I’m Very thankful to all Helms Brothers Team!
First-class operation.
I had a great experience at Helms Bros, thanks to Anthony. From the moment I walked in, he was friendly, professional, and genuinely helpful without being pushy. He took the time to understand what I was looking for, answered all my questions clearly, and made the entire process smooth and stress-free. Anthony’s knowledge and attention to detail really stood out, and he made sure I felt confident in my decision every step of the way.
Great Dealership. Excellent service. I Recently purchased my Certified-Preowned 2023 GLE 53 AMG at this dealership. Anthony F. made sure the purchasing process was quick and easy. 👍
I have been dealing with Helms Bros for a number of years now. Professionalism is 100%, especially dealing with Mr. Anthony, this guy is very professional and proactive. He has what it takes for boosting a company's vision and business.
Always a great experience at Helm’s Bros. Thank you to Anthony for making the process smooth and easy!
Purchased a used 23 AMG c43 from Anthony Ferraro. Dealing with Anthony was a pleasure. He’s got a great attitude, personality and made you feel at ease when making these big ticket purchases. I felt like he gave us a great deal and worked with our budget. From A to Z Helms is the place to be. Their service department and overall experience there is top notch. When you go ask for Anthony.
Huge thanks to Hoover at Helms Bros Mercedes for the amazing service! He helped me find my perfect 2026 GLE 53 Coupe in the exact color and spec I was looking for. The whole experience was smooth and stress-free. Highly recommend—five stars
Very nice crew. I was helped by Leonard who is very welcoming and knowledgeable. Loved the experience
Mike is great and the staff is too. Mike is very knowledgeable and does a great job.
This is our 3 car from Helms Bros. & we are very Happy with Jeffrey & the dealership.
saw my vehicle of choice online.The vehicle was as was advertised and I was able to make a bargain. The best sales person i have met in a long time was Andrea and she went above and beyond.
Abdul is the greatest treat me with respect and dignity I already recommend a family member
I had a great experience with the service department. Evangelos Tsourapis took excellent care of everything from the moment I brought my car in to the time I picked it up. The whole process was smooth and professional, and he even helped arrange a Lyft ride for me. Really appreciate the great service!
I had a great experience with Jason Chen . He helped me transfer the Mercedes me account for my GLE350 and made the process quick and easy. He was very professional and patient throughout. Thank you for the excellent service!
Jason Chen is a professional, great guy, straight forward. Highly recommend this gentleman for all you Mercedes Benz questions and needs
The Best purchase experience I have ever had!
Helms Bros provides a top-tier customer experience, strong leadership, and a team that really enjoys helping people. From start to finish the process was simple, friendly, and handled with professionalism and care. Wouldn't go anywhere else. Definitely recommend.
Best in the business. Mikey is a pleasure to work with. Made the whole process effortless. Provided me with plenty of options and discussed each option in detail so I could make the best decision. I appreciate him and all the staff at Helms Bros Mercedes Benz who helped me get my new 2026 Benz.
This is my 6th or 7th lease! I always go to Mikey! Brian also assisted with the transfer and was very helpful!
Helms has never disappointed me with their service department. They have always helped me beyond my expectations.
W223 is my 3rd S-Class in the past 10 years. I have 4 cars: S580, S63E, Lamborghini Urus, and Huracan. I know everything about cars; I worked on cars when I was in high school. Out of all the service departments, Helms just stands out. In the past five years, they have never pushed any extra sales. I took my S580 in for recall, and the advisor called me to let me know my engine mounts are bad, and they are going to take ... Read More Google - Jan 28, 2026
Great speedy service, Angelo is the man bye the way.
Overall, a fine experience. A painless experience and a seamless transaction. Won't hesitate to recommend Helms Brothers.
great place to get a car. smart & friendly salespeople. got a fair price right away.luv helms broz
Peter was super helpful. Especially when it came to helping my parents understand all the new features & answering all their questions. Peter is extremely respectful & also 100% bilingual (Korean) which is key in successfully communicating with many folks in our community.
The reason we continue buying our Mercedes at Helms is because of Mike Nekava. We've been dealing with him for over 18 years. His experience, compassion and follow up are fantastic
Jason and Wayne were a wonderful team to work with! I had a complicated purchase from out of stage and they were able to work their magic to have me drive my new car home the same day! Cannot recommend them enough!
I visited the dealership on Sunday, November 30th, and received a detailed explanation about the 2022 GLS450 from Salesman Peter Kim.
Peter took the time to explain everything thoroughly and also offered me an excellent deal on both the price and APR. Because of his clear guidance and effort to find the best terms for me, I was able to make the purchase immediately during my visit.
For customers who prefer consultations in Korean or English, I highly recommend Peter Kim, as he communicates fluently in both languages.
Additionally, when the vehicle was delivered by towing truck, Peter even took photos ... Read More Google - Dec 7, 2025
This is our third purchase from this dealership and we have always dealt with Kathleen in sales. We are extremely satisfied with her kindness, professionalism, and eagerness to assist and please us. This time we also met the manager JP and have only the finest things to say about him as well. They were both very accommodating and made our experience a very memorable and pleasant one! Our family will always patronize this dealership.
Out of all my car buying experiences I have had, this place was the quickest, easiest, and best place to help me with finding what car I wanted. Leonard Mihailov was the one who assisted me and went above and beyond even and found solutions for all my questions I very much recommend him if you come in looking for a car. Until next time I look forward to receiving great hospitality again
Just purchased my 5th car from Mikey at Helms bros and he is the best. He makes it so easy and stress free to buy a car that I have literally will never go anywhere else.
Just purchased my 5th Mercedes through Mikey and Helms brothers and they always make it easy and seamless. They take care of everything and make it a pleasure and fun process to buy a new vehicle.