Customer Testimonials
I’ve had the pleasure of purchasing three vehicles from this dealership; primarily because of the sales agent Michael Altamura.. He impressed me during the first transaction in 2015 and we built a solid relationship based on integrity, honesty and respect. I relocated from New York to Charlotte NC in 2019 and visited the dealership in Charlotte. My expectations were not met and I chose to continue working with the Helms dealership despite the distance challenges.
Mikey is the best sales rep . 15 years of relationship with Mikey. Go to Mikey if you need service and deal .
Always excellent....top service
Lovely place. Good customer service.
Jeffrey showed profound professionalism in dealing with customer making you feel you get what you're looking for! I would definitely recommend him to anyone.
(Translated by Google) I stopped by for a while to return the car. Always kind and nice. (Original) 차 리턴 때문에 잠시 들렸네요 늘 친절하고 좋아요
Kathleen was fantastic! She made the whole process very smooth and simple. I would recommend Kathleen and this dealership to any of my friends who are looking for a new Mercedes.
The experience was seamless from start to finish. Staff was extremely courteous and professional.
First class everyone that I deal with there. Mike and his team really know what their doing
Mikey is just the best sales person!! We came shopping for a Benz and left a few hours later with a brand new GLC 300 suv.💯💙
A week ago ，my husband and I went to here. At first, we just wanna take a look the suv .as soon as we walked in, we saw Leonard who greeted us warmly. I explained to him the style which I like! He explained it to us patiently. Before I didn’t plan to buy it soon, but Leonard was so professional that we decided to buy the new car! Thank you so much Leonard for all your help!
This dealership was very professional and patient. They were not pushy and made sure I understood everything about the sale. Everyone was so courteous and knowledgeable and Michael was absolutely a pleasure to do business with. The team was amazing!
had an excellent experience. Thank you to Alex for helping me get what i want.
Very kind and professional Don’t judge people by their race and welalth Feel comfortable talk with him
Andrea Kass is always a pleasure to work with, over the last 29 years, and ten leases. Giacomo Liparoto, I dealt with when he was the service advisor; excellent person who understands the customer needs.
I have lease cars from you for years, but Michael suggested that I should purchase the convertable.
I am very much satisfied. Service is excellent. I will recommend the people to go there
I am very much satisfied. Service is excellent. I want to recommend everyone to go there.
Abdur took good care of me stayed on top of everything , overall great experience , highly recommend
our sales person Ernesto, was very informative, patience and went all the way to get the vehicle we wanted. The whole process was stress free.
Michael is a SUPERSTAR ! I have leased I think 6 times with him. He is the best
Originally I didn’t have very kind words to say about the Helms Bros service dept. However after the way they handled the situation I had with my vehicle I have to be honest….Alan who is my service advisor and the team at Helms Bros really went about and behind to address the issue I has having with my truck, which was the center console arm rest ripping after only owning the vehicle for just about a year and a half. Needless to say they made me a happy customer and I’d definitely recommend them as a trusted ...
I am not one to leave negative reviews, however my experience with the service department at Helms bros lays in the balance of how they are handling an issue that to me looks to be more on the side of something being made very cheaply by Mercedes. I will post my final review this coming week as they have reached out to me and are going to try and replace my arm rest of my truck that is only about a year and a half old. Stay Tuned. Updated! Fast forward about a week and half later and I have ...
pleasure to deal with, Jeffery answered all questions and took time to explain everything I asked about
Very nice some sales person weds more training Like Jeff He needs more knowledge Thank you
I recently purchased a 2020 AMG and the customer service and the sales rep Abdur was of great help and worked with me through out the whole process and I am happy with the services provided.
Had a great experience. They were available for all questions and everything went seamlessly. Thrilled with my purchase
Michael Altamura is very thorough in our discussions about features and costs for alternative models
Excellent dealership! The service department is outstanding they always take care of my car ASAP! My advisor John Kapica, is extremely professional, super friendly putting his customers first l! He always has a fast turnaround time to fix any issues my car may have! I highly recommend Helms Brothers to anyone interested in a Mercedes and ask for the Best Service Advisor John Kapica!
Trading in experience was very easy with Michael at the desk. He explained everything so thoroughly and made it an effortless experience.
Kathleen was efficient and pro active at making sure I found a care I loved
If you’re looking for the best selection of Mercedes Benz vehicles on the market as well as an all round stellar customer experience then you need to visit Helms Bros Mercedes and ask for ANDREA KASS!!! It doesn’t get any better than that and that’s a FACT!!! Andrea is simply A GENIUS!!
Accommodating, courteous, professional. They made the entire experience completely stress free. Thank you all again.
Love Helms Bros. Have been with them for a long time now. They always treat me great!!! Love doing business with them!
Was taken care of by Ms. Debbie Chung. Professional and courteous me kept in con throughout the process
Nice to get a deal done with the sales team again. Very easy process in getting another lease .
Excellent more then expected!! Because I was there just looking at ..and compared with others....
We were very pleased with our experience buying two new cars at Helm’s Bros. Mikey was great to work with.
Very attentive in the sales dept and in maintenance rep Jackie was very clear on how to handle my inquiries
Sales Person Abdur Atiq is the best of all, but he is not on the list.
Alex Leung is awesome!! He is the best！
great staff nobody compares to the ease of buying a car like helms brothers mercedes
Very pleased with Helms brothers!! My salesman Alex was the best. He delivered on every promise he made and I truly appreciate it!! I will definitely recommend this dealership.
I loved how they treat peoples and How do them explain all about the vehicle
Mr. Stampler was extremely helpful, attentive, knowledgeable and patient. Overall it was a great experience
Excellent customer service and patience. The staff is very supportive and accommodating to the customer.
I would definitely recommend Abdur to anyone looking for their next vehicle!! Great experience. He made everything very easy & straight forward. Going from my BMW to S580, I love it 🙌🏼
I would definitely recommend Abdur to anyone looking for their next vehicle!! Great experience. He made everything very easy & straight forward. Going from my BMW to S580, I love it 🙌🏼
Mike and team were great to deal with. Love my new truck. The service from the entire team was outstanding. Super fast and easy process. Will continue to refer and shop at Helms. Thanks.
Abdur Atiq is the best Mercedes salesman in New York. I came into helms knowing well how bad the reviews are but Abdur took care of me. I drove off in my new vehicle completely satisfied. My advice to Helms management: hire more people like Abdur and you’ll have better reviews from new customers.
It is a great place I like this dealer it has every car display pretty and new I like this car shopping and I can recommend this to all my friends and family members.
The sales Melissa was very nice and provided answers in a good manner. She went through a great deal of trouble to get me the car I wanted. Very supportive and responsive! Definitely recommend her!!
My Salesman Abdur Atiq was phenomenal from start to finish. If it weren’t for Abdur then I wouldn’t have purchased my vehicle.
The sales is very friendly and helpful. Overall I will give them 5 stars for everything.
Been dealing with Michael for over 15 years , Maybe 20 and hands down the best sales person in the industry and a overall great person !
Thank you to Dave Jennings for making my purchasing experience seamless as possible.He was very nice and good to work with. True to his word and on time.Great place to do business. Excellent experience, very friendly and trusted people. Love the car. I would buy a car from them again.
Very helpful. The sales person, Burc guided me though every steps for the process of buying my dream car.
Came in to check out a used car and within minutes Dave had all our questions answered and worked with us to arrange the vehicle trade in that I had and help get the deal we needed plus! Easiest time I have had at a dealership. Very supportive and responsive, even went the extra mile after the sale to coordinate an offsite service and key replacement. Great car and even better service from Dave!
I have been going to Helms Bros for years and dealing with only Jeffrey Stampler who breaks everything down for you and is very accommodating to you as the customer. He works with you and works with Mercedes benz to get you what you want. His knowledge and patience on top of his professionalism is superb. I never go to anyone else and very much recommend him. He is a Gem
My lease but out was handled very professionally. Giacomo was very knowledgeable, and explained all the paperwork that I was signing. He answered any and all of my questions as well!
Kathleen was amazing as usual! She went above and beyond to ensure that we got the vehicle of our choice. I have referred several people, who have also purchased cars as well and they’re just as happy as I’ve been with their vehicles and the service provided. Thank goodness for the day that I came across Helms Bro and my mother hen Kathleen who is always looking out for me. We are loving our GWagon 🥰🥰🥰. Thanks again everyone!
My car was on a 7 month delay. Jeff kept me informed every step of the way. We ironed out everything ahead of delivery. Upon delivery, we signed a few things and I was on my way in under an hour. Fantastic experience!!
I wasn't very happy with another Mercedes dealership and how they treated me. My mom has been dealing with Andy Lin for a long time and I decided to take my car into service at Helms. If you want the best service and no lies from the service advisor bring your car into Helms and let Andy Lin take care of you. He'll treat you with respect and give you amazing service.
Amazing service by Mr. J Stampler
Friendly staff, clean, detail free coffee,! i will recommend to all my friends and family. hope they get same service as i got
Greatest dealership. So friendly and helpful. The Benz is really comfortable. Nice choice to drive it
Just want to say thanks to Anthony Ferraro who helped me buy the most wicked and coolest car I ever owned. My 2021 Audi TT RS... Anthony was very knowledgeable and explained everything about the car to me. He even let me test drive it!!! I went to other dealers that didn't even want me to do that (and the cars were not even as cool as my Audi). The buying process was very quick and easy. Anthony is a great person and my go to if I buy another car from Helms Bros. I would also like to thank ...
I recently bought my car off of lease since a replacement was not available for me to order. This is my 3rd car from Helms Bros. and my 4th experience dealing with Jeffrey Stampler. The process continues to be amazing, easy, and seamless. I cant wait to trade in this vehicle and get my next car. I am sure the fifth experience will continue to exceed my expectations.
Dave at Helms Bros was very professional and knowledgeable. The process on getting a new car was easy with him. He answered all my questions and even after I had purchased my car he still answered some additional questions I had promptly. Thank you Dave for everything!
Andrea is great. She was very knowledgeable and helpful throughout the process. I had to find and purchase my G63 before the year-end and she managed to find the car in a very short time.
My sales person Jeffrey Stampler was amazing. Jack made the $ end effortless Once again, thank you both for making the process seamless.
helms brothers make me feel like family.i love to be around friendly people and the team at helms bros make me feel like family
Jeffrey was kind, courteous and knowledgeable about the car classes and followed up with my continuously before and after my purchase.
Closest dealer from nlmy house. So friendly & professional. No complaints. It couldn't be better.👍
Great service especially my sales Jeffrey Stampler and my car service advicer Andy Lin. This is my 4th car from Helms Brother's.
Stopped in with no appointment I had to make a plane I was taken care of immediately
This is hands down the best Mercedes dealership in Queens. From top to bottom if there is one, this team cares not only about their client but each other. I’ve been around a while and I can say what they have here is very unique. I highly recommend Helms Bros Mercedes Benz. I have bought many cars there and you should too.
It really a great luxurious cars
Best experience ever, Kathleen is a sweet and professional sales, def i will be back in 3 years, thank you to Helms Bros for everything.
One of the best dealer. I will recommend to all of my friends. I am so satisfied
Excellent service!
The entire process went very smoothly, and Andrea and the management were very professional and friendly. The vehicle was the color I wanted and delivered on time. We are dealing with Helms Brothers for the past 16 years and are very satisfied with the Dealership and Service department. Thank you and keep the good work.
Interpersonal Service Everyone is friendly and polite, no complaints there. Vehicle and Handoff Purchased an EQB 350, the vehicle was charged at handoff, but the wind shield wiper fluid was low after one test spray. The charging experience has been abysmal. We were told that our vehicle had free charging for 2 years for 30 minutes a day and that with a Level 3 charger, we could go from empty to a full charge well within that time. This is just not true. Charging from 25% to 80% has taken roughly an hour on average. We were set up in the Mercedes me Connect app and ...
We wouldn’t go to any other dealer to buy a Mercedes after our first experience at Helms bros.
Michael is the sales person ever. He treats you like family always so pleasant and professional he is on top of everything we might need or want. Excellent
Pleasant informative transaction. Very help throughout the insurance issues and plate problem. Would recommend Helms Bros
Jeffrey Stampler has been alway dedicated and professional trough the years we have leased our vehicles. Very happy dealing with Helms Brothers Staff.
The staff, managers and of course my salesman Jeffrey Stampler were top notch professionals. They were well versed on the brand. I will be doing more shopping at Helms Bros.
The experience was very good. The sales person was very patient and helpful. The team was very supportive in providing excellent information.
I recommend Helms brothers if you are buying a car. they go the extra mile
