Customer Testimonials
FRIENDLY STAFF...THE MOMENT YOU STEP THROUGH THE DOORS....YOU ARE GREETED....AND ASSISTED
Suzanne and Mikey have gone above and beyond to meet my needs that other dealers can’t even think about doing.
I signed for my first Mercedes vehicle at Helms Bros with the help of salesman, John. He went out of his way to get me the best deal for the vehicle my wife and I wanted. Always accessible and flexible. Would highly recommend. Hopeful for a long-term partnership!
From the salesman to the Dealership manager they could not have been anymore respectful and accommodating to me. They all went out of there way to make my wishes come true.
I've always had great experience with advisor Danny Rhee. Whether I'm here for regular service or repair Danny gets things taken cared of without any fuss. - Zubair Shah
Michael Nekava, is a Gem there at Helms Bros Mercedes. Always Straight forward Honest, Professional, reasonable and fair with the negotiating.
Purchase a car
Andrea Kass has sold me many cars. Even though I retired to Florida, I still would not purchase Mercedes from anyone else. She makes me feel like family and goes the extra nine yards to satisfy me.
Awesome service and people are friendly. Also very nice snack section.
Michael is a very knowledgeable, kind and helpful salesman. Tamer is another person who helps me a lot. Both of them are wonderful!
Absolutely phenomenal, nothing less, I have a preowned glc 300 and Wendy went above and beyond getting all of my concerns corrected, in a timely fashion also not to mention, and this was with a third party warranty, I was terrified to walk into the dealer but she made it all go perfectly smooth sailing, GOOD SHIT Wendy and the helms bros. Team you guys ROCK !!!! ♥️♥️♥️
Very professional, polite, understanding and helpful in dealing with customers. Environment well kept. Vehicle are well kept, displays are superb.
Didn’t realize after shop around all over the dealers of Mercedes-Benz. They gave me great deal and was very honest with me. It’s a little bit. Surprise me as well!! Abdur that’s the guy who helped me get the nice car. I love this car so much GLE 450 hybrid plug-in., it’s a real change my opinion about the dealers around the New York City that the place you should visit guys highly recommend !! Thank you so much Abdur for a good deal !!
Transparent and fast communication. Friendly staffs and service bring the whole experience to new level
The salesman was good. The information I received online such as: the car I bought, the CARFAX report, etc., was incorrect. If you are going to tack and provide those services I think you should ensure their accuracy; it leaves the impression of a lack of attention to detail.
Great customer service! Friendly, polite and professional staff.
I recently bought a car with the assistance of John at Helms Bros Mercedes in Bayside and am beyond happy with my experience. The customer service at Helms Bros was outstanding. John went out of his way to make sure all my questions were answered, needs were met and guided me through the whole process as this was my first time purchasing a car. He was readily available whenever I had questions throughout the process. John and the team at Helms Bros made this experience wonderful! So happy with my new car, thank you!
Due to my lease ending soon, I’ve been on the market for a new car. I think I could say that I’ve dealt with a fair share of salesmen who were only focused on selling one of the cars on the lot. But I was introduced to Peter Kim and he walked me through the process for me to realize what I want and what I don’t want. I didn’t feel rushed nor did I feel any rudeness. I will continue to recommend him to friends and family. If you’re on the hunt for a ... Read More Google - Mar 11, 2025
helms continues to provide five star service for all your car needs and have exceeded my expectations for a first class car buying experience!
(Translated by Google) With the help of Peter Kim, I was able to purchase a very comfortable and nice car. thank you (Original) Peter Kim 씨 도움으로 너무 편하고 좋은차를 구입하게 되었습니다. 감사합니다.
The salesman that helped me was Peter Kim. I sold my Range Rover for a Mercedes GLE 53C AMG and Peter gave me a great deal for my Range Rover; no one else was able to get me such a good deal as he did! He is extremely professional and very detail-orientated. Out of all the luxury car companies I have worked with so far, Peter is the best salesman yet. He prepares everything for his clients before they ever ask and is always prepared and ready to help his clients. I highly recommend his service!
The team at Helms is personable, helpful, caring, and very knowledgeable. They are the best!
I have been buying cars from Helms for at least 20 years and I have never been disappointed! JP, Mike, Tamer are all amazing!
Always wonderful service ! Andrea Kaas has always been a pleasure to deal with.
Sometimes in dealerships, you get the experience where someone is pulling the wool over your eyes. It can make car shopping a stressful experience. However, Peter Kim was very open and honest about the deal we were getting. He was very patient and answered all of our questions in a simple and clear manner. He made it very easy for us to make our choice without pressuring us or making us feel rushed. In addition, Peter Kim was entirely fluent in Korean and it helped my uncle understand exactly what is going on. All in all, I highly recommend using ... Read More Google - Mar 1, 2025
Peter Kim was very helpful and detailed in finding out all the information for the car I was interested. He was able to explain which car would be able to fit my lifestyle the best and had answers to all the questions I had. Peter was very informative and was able to make sure I had all the information I needed on the car. If you are looking to purchase a car he definitely the person you would want to speak to. I
Jeffrey Stampler was incredibly helpful and knowledgeable, making the process smooth and stress free . He listened carefully to my needs, answered all my questions throughly,and worked hard to get me the best deal possible. I highly recommend Jeffrey Stampler.
My family has been doing business with Jeffrey for over 20 years. He is knowledgeable, thorough, and patient. We always come back to Helms brothers and Jeffrey to buy our mercedes.
(Translated by Google) I had a great time and thank you for being kind to me. (Original) 잘 다녀왔고 친절하게 잘해줘서 감사합니다
(Translated by Google) I usually don't write reviews, but the staff here was so kind that I decided to leave one. A staff member named Peter Kim helped me. Even though I had a lot of questions, he didn't pressure me at all and spoke honestly about the pros and cons of the car, which was a great help in my consideration.
He explained the options and prices thoroughly while comparing various models, and made the atmosphere comfortable throughout the consultation. I've been to a few other dealerships, but I was actually antipathetic because they usually took ... Read More Google - Feb 25, 2025
I had an amazing experience working with Peter Kim. A mutual friend had referred me to him and it was the best decision! From start to finish, they were professional, knowledgeable, and truly went above and beyond. They took the time to understand my needs and answered all my questions with patience. Their friendly attitude and attention to detail made all the difference! I cross-shopped with multiple dealerships but no one came close to Peter’s outstanding customer service. If you're looking for a top-notch sales experience, Peter Kim’s your guy!
Credit card Service fee was charged to me without letting me know about.
I usually don’t put up many reviews but, I had a great experience working with Peter at this location even though I ultimately didn’t purchase a car. From the moment I walked in, Peter was professional, knowledgeable, and incredibly patient. He took the time to understand what I was looking for and walked me through various options without any pressure. His attention to detail and willingness to answer all my questions made the process enjoyable and informative. I never felt rushed, and I truly appreciated his honest advice and expertise. Although I’m still considering my options, I’... Read More Google - Feb 22, 2025
Michael T was most pleasant to interact with and quite knowledgeable about Mercedes Benz vehicles. Greg C was too, and I'm confident all the staff are as well.
I was recommended by a friend to speak to Peter Kim. Although I was wary at first, Peter really took the time to try to find different options to match my budget. I didn’t feel pressured at all, unlike other dealerships, and he was really patient with me. He really took the time to answer my many questions and was very detailed. I highly recommend Helms and definitely look for Peter.
Had a great experience with Peter Kim! We love our new car 🩷
Awesome experience! We highly recommend Helms Bros. Were bought a lot of cars, and they are the BEST!
Service advisor Andy is professional, understanding my concerns. Very easy to deal with!
Michael Nekava is the best , we have been working with him for years. he is very patient and understanding.
Great service! Concerns were promptly addressed.
Here's a glowing recommendation for Michael, the car agent:
I would like to take a moment to express my heartfelt appreciation for the exceptional service provided by Ben Michael, our car agent. From the very beginning, Ben demonstrated an unwavering commitment to understanding our needs and preferences. His extensive knowledge of the automotive market, combined with his genuine passion for helping customers, made the car-buying process not only smooth but also enjoyable.
Michael went above and beyond to ensure that we found the perfect vehicle that suited our lifestyle and budget. His attention to detail, prompt communication, and willingness ... Read More DealerRater - Feb 16, 2025
Respectful, attentive , polite, patient, very friendly knowledgeable, clean presentation well spoken courteous car service was pleasant as well
I recently had the pleasure of leasing a new car from Helms Bros. Mercedes, and I can't say enough about the outstanding customer service I received, especially from my salesperson, Ernest. From the moment I walked into the dealership, I was greeted with warmth and professionalism that made the entire process smooth and enjoyable.
Ernest took the time to understand my needs and preferences, guiding me through the various options available without any pressure.
The team at Helms Bros. Mercedes went above and beyond to ensure that my leasing experience was seamless. They handled all the paperwork efficiently and ... Read More Google - Feb 9, 2025
Everyone was very courteous and Professional. Any questions or concerns I Had were well addressed.
In Out Done Except $105 for a pair of CLS450 wipers☺️🤷🏼 Mercedes tax.
Very friendly knowledgeable professional staff . especially our sales rep Kathleen Baade who was very helpful and guided us through the process
Super excellent Very professional Very good service Nice people Good deal I hope every dealership is like this
I had the absolute best experience with Michael Tkach at the Mercedes dealership! He went above and beyond to make sure I got the perfect deal to kick off the New Year. Not only was the process smooth and stress-free, but he also made me feel like a priority from start to finish. If you’re looking for someone who genuinely cares about their customers and will make the car-buying process a breeze, Michael is your guy. Thank you for the sweet deal and an amazing start to 2025! Highly recommend!
I give five stars for the young manager, she’s so professional and respectful, she could be completely thinking on customer side
I have been to a lot of Mercedes Benz service centers over the years, but the team at Helms Bros Mercedes Benz is absolutely brilliant. Alon Mok your professionalism knows no limits. Thank you for taking care of us.
Don't know who Giacomo Liparoto is! I met a few persons, but none with that name...as far as I recall. Jeffrey has a very likeable personality, trustworthy and not pushy. He is professional in his dealings and knowledgeable about your product and services.
I leased 2 vehicles from Jason at Helms and Jason has always been straightforward and helpful. The service center is always nice and clean and the staffs are also professional.
I recently relocated from Massachusetts to NY and needed some urgent work done on my Mercedes. These guys took me in and addressed my concerns immediately. They a cut above the rest of dealerships I have worked with. They were friendly, professional and get the job done in 1/2 the time. It was like a drea and they are my go to folks for anything Mercedes.
The Best. On Point. Very Professional. Pleasant. Helpful. Great deals. Responds quickly when asking a question
Trustworthy people, I have been using this dealership for over 15 years. Excellent service, clean and very good looking facility. I highly recommend their product and services.
This has been MY Dealership for the past 15 years, and all because of people like Jason Chen.
David was amazing and helpful. The customer service here is professional and top notch. He was very helpful and went out of his way to make sure his client is well taken care of while addressing any concerns with patience and respect. You can’t find this service anywhere. Best dealer ever.
Hoover help me with the full process smooth and easy! everything was over the phone and when I come in to take delivery it only took around half hour. Would recommend friend and family to him
Fantastic dealership. Always pleasant and helpful people. The showroom is always spotless with many cars to choose from..
Helms was awesome. Working with Suzanne and Mikey they accommodated with the price as well as bringing the vehicle after hours to my home while I was home with the kids Helms is the way to go I love my new car!
Mike Nekava is awesome and he makes the car buying experience very easy. He is very user friendly and I would recommend him to anyone.
I couldn't recommend both Kathleen, our sales rep, and Jen, the sales manager, enough. They were so amazing through every step of the process that I (almost) look forward to our next car purchase.
Jean-Paul Charvet, JP, Sales Manager is the reason I chose Helms Bros. He is a true proffessional. I had quite a few issues initially, but once I met JP & explained my situation & needs looking for leasing a new GLC300, it all became a reality. JP is the only Manager who listened & communicated promptly. He knew I am an informed buyer who came to Helms Bros to buy a lifetime experience not just getting a car. I met Suzzane, GM briefly who assured me they will make it happen! I chose to work with Jason Chen who is ... Read More DealerRater - Nov 22, 2024
Tamer Hepguler was the only reason we chose Helms Bros as the dealership to lease our EQB 250. As the salesperson, he had walked us throughout the entire process - introducing the vehicle, test drive, price negotiation, paperwork, delivery, etc. He's very detail oriented, extremely patient and knowledgeable on every aspect of the vehicle. We have been to so many dealerships but he's absolutely the best salesperson we have ever met.
A great place to shop luxury vehicles without hassle while sipping a warm cup of coffee and Helms Bros., Inc. Logo printed Bottle of chilled water. Shop is very well managed and staffs are very friendly and an amazing front desk. I had an excellent experience with Naz Kabir with business relations, Alex Colon my sales associate and Jack financial adviser to shopping my 2025 GLE350. It was very professionally done.
Great experience. Salesman Michael was very straightforward and easy to work with. Highly recommend
Mercedes service Bayside NY location was a pleasant surprise. The facility was pristine, and the staff, especially George and Wendy, were top-notch. Wendy's exceptional service was a highlight. She was incredibly helpful, providing clear and timely updates throughout the process. I was also impressed with the loaner car—a brand new C300 equipped with a sunroof and adaptive cruise control. It was a perfect temporary replacement for my GLC300, which has similar features. I'm very happy with my experience and would definitely recommend this location.
Jason is excellent with addressing our needs. Professional. Customer service at front desk is friendly
Mercedes-Benz cars are quite luxurious, and you can feel that same sense of luxury in their service as well. Is it because it’s Mercedes-Benz service? If you ever get to drive a Mercedes, you’ll understand!
The entire team is fantastic. If I may say it is Michael Altamura that keeps us coming back. He is so kind, knowledgeable, and very patient! He is always available to answer any question and take care of everything. You also know he genuinely cares about the person he is working with. Thank you for having people like Michael on your team!
I felt very welcome from the moment I walked into the dealership, Kathleen was very knowledgeable about the car that I was interested in. I highly recommend her and her knowledge
Jason is very patient. I am already his regular guest. I have traded 5 cars with him for 12 years. That's because he chose this company.
The whole team is super. Especially Andrea Kass and Jason. I will go back to this place again in the future bc of Andrea.
Responsive resolutions to issues that needed prompt attention. Service and Sales personnel went above and beyond to insure my total satisfaction with my new E350.
Very good experience. Nice people. Very knowledgeable and informative. Salesman was very patient and courteous. Over all everything was great.
I Have always bought cars from Jason; he is truly reliable. he is truly reliable. he is truly reliable.
I can't say enough amazing things about Jeffrey. There's not enough Jeffreys' in this world. He went above and beyond our expectations and helped me get into my first luxury car. He's someone who goes the extra mile and then some for you. Amazing amazing human. Very humble and sweet. He knows what he's talking about and is very detail oriented and thorough. He doesn't make you feel pressured or talk you into one thing over the other like some other experiences I've had. If you're visiting this dealership make sure to ask ... Read More Google - Oct 4, 2024
Jeffrey goes above and beyond for his customers. He's the absolute best. From the minute we met him to the time we drove out with our brand new Mercedes, Jeffrey surpassed all expectations and helped us every step of the way. No matter what I say it's not enough to make everyone understand how amazing he is at what he does. More people like him need to exist. I've never had a luxury car before and there was so much I didn't know. Not once did he make me feel like getting a brand new car ... Read More DealerRater - Oct 4, 2024
Excellent agent, helped and spent time to satisfy us. Found what we were looking. Good dealership
Amazing professional faster service happy with everything Michael was professional and helpful Will come back again
(Translated by Google) Everyone is kind, especially Debbie, the KOREA person, who knows a lot about tea and is really kind. Thank you. (Original) 모든분들이 친절하시고 특히 KOREA분 Debbie 씨 차에 많이아시고 정말로 친절하십니다 감사합니다..
Michael Nekava and the Helms team are the best dealers ever. I've been a client since 1998. they did their best to make the deal work. I am very happy
