Customer Testimonials
I leased 2 vehicles from Jason at Helms and Jason has always been straightforward and helpful. The service center is always nice and clean and the staffs are also professional.
I recently relocated from Massachusetts to NY and needed some urgent work done on my Mercedes. These guys took me in and addressed my concerns immediately. They a cut above the rest of dealerships I have worked with. They were friendly, professional and get the job done in 1/2 the time. It was like a drea and they are my go to folks for anything Mercedes.
The Best. On Point. Very Professional. Pleasant. Helpful. Great deals. Responds quickly when asking a question
Trustworthy people, I have been using this dealership for over 15 years. Excellent service, clean and very good looking facility. I highly recommend their product and services.
This has been MY Dealership for the past 15 years, and all because of people like Jason Chen.
David was amazing and helpful. The customer service here is professional and top notch. He was very helpful and went out of his way to make sure his client is well taken care of while addressing any concerns with patience and respect. You can’t find this service anywhere. Best dealer ever.
Hoover help me with the full process smooth and easy! everything was over the phone and when I come in to take delivery it only took around half hour. Would recommend friend and family to him
Fantastic dealership. Always pleasant and helpful people. The showroom is always spotless with many cars to choose from..
Helms was awesome. Working with Suzanne and Mikey they accommodated with the price as well as bringing the vehicle after hours to my home while I was home with the kids Helms is the way to go I love my new car!
Mike Nekava is awesome and he makes the car buying experience very easy. He is very user friendly and I would recommend him to anyone.
I couldn't recommend both Kathleen, our sales rep, and Jen, the sales manager, enough. They were so amazing through every step of the process that I (almost) look forward to our next car purchase.
Jean-Paul Charvet, JP, Sales Manager is the reason I chose Helms Bros. He is a true proffessional. I had quite a few issues initially, but once I met JP & explained my situation & needs looking for leasing a new GLC300, it all became a reality. JP is the only Manager who listened & communicated promptly. He knew I am an informed buyer who came to Helms Bros to buy a lifetime experience not just getting a car. I met Suzzane, GM briefly who assured me they will make it happen! I chose to work with Jason Chen who is ...
Tamer Hepguler was the only reason we chose Helms Bros as the dealership to lease our EQB 250. As the salesperson, he had walked us throughout the entire process - introducing the vehicle, test drive, price negotiation, paperwork, delivery, etc. He's very detail oriented, extremely patient and knowledgeable on every aspect of the vehicle. We have been to so many dealerships but he's absolutely the best salesperson we have ever met.
A great place to shop luxury vehicles without hassle while sipping a warm cup of coffee and Helms Bros., Inc. Logo printed Bottle of chilled water. Shop is very well managed and staffs are very friendly and an amazing front desk. I had an excellent experience with Naz Kabir with business relations, Alex Colon my sales associate and Jack financial adviser to shopping my 2025 GLE350. It was very professionally done.
Great experience. Salesman Michael was very straightforward and easy to work with. Highly recommend
Mercedes service Bayside NY location was a pleasant surprise. The facility was pristine, and the staff, especially George and Wendy, were top-notch. Wendy's exceptional service was a highlight. She was incredibly helpful, providing clear and timely updates throughout the process. I was also impressed with the loaner car—a brand new C300 equipped with a sunroof and adaptive cruise control. It was a perfect temporary replacement for my GLC300, which has similar features. I'm very happy with my experience and would definitely recommend this location.
Jason is excellent with addressing our needs. Professional. Customer service at front desk is friendly
Mercedes-Benz cars are quite luxurious, and you can feel that same sense of luxury in their service as well. Is it because it’s Mercedes-Benz service? If you ever get to drive a Mercedes, you’ll understand!
The entire team is fantastic. If I may say it is Michael Altamura that keeps us coming back. He is so kind, knowledgeable, and very patient! He is always available to answer any question and take care of everything. You also know he genuinely cares about the person he is working with. Thank you for having people like Michael on your team!
I felt very welcome from the moment I walked into the dealership, Kathleen was very knowledgeable about the car that I was interested in. I highly recommend her and her knowledge
Jason is very patient. I am already his regular guest. I have traded 5 cars with him for 12 years. That's because he chose this company.
The whole team is super. Especially Andrea Kass and Jason. I will go back to this place again in the future bc of Andrea.
Responsive resolutions to issues that needed prompt attention. Service and Sales personnel went above and beyond to insure my total satisfaction with my new E350.
Very good experience. Nice people. Very knowledgeable and informative. Salesman was very patient and courteous. Over all everything was great.
I Have always bought cars from Jason; he is truly reliable. he is truly reliable. he is truly reliable.
I can't say enough amazing things about Jeffrey. There's not enough Jeffreys' in this world. He went above and beyond our expectations and helped me get into my first luxury car. He's someone who goes the extra mile and then some for you. Amazing amazing human. Very humble and sweet. He knows what he's talking about and is very detail oriented and thorough. He doesn't make you feel pressured or talk you into one thing over the other like some other experiences I've had. If you're visiting this dealership make sure to ask ...
Jeffrey goes above and beyond for his customers. He's the absolute best. From the minute we met him to the time we drove out with our brand new Mercedes, Jeffrey surpassed all expectations and helped us every step of the way. No matter what I say it's not enough to make everyone understand how amazing he is at what he does. More people like him need to exist. I've never had a luxury car before and there was so much I didn't know. Not once did he make me feel like getting a brand new car ...
Excellent agent, helped and spent time to satisfy us. Found what we were looking. Good dealership
Amazing professional faster service happy with everything Michael was professional and helpful Will come back again
(Translated by Google) Everyone is kind, especially Debbie, the KOREA person, who knows a lot about tea and is really kind. Thank you. (Original) 모든분들이 친절하시고 특히 KOREA분 Debbie 씨 차에 많이아시고 정말로 친절하십니다 감사합니다..
Michael Nekava and the Helms team are the best dealers ever. I've been a client since 1998. they did their best to make the deal work. I am very happy
I have been getting my vehicle serviced at Helms ever since I moved to Queens NYC. It has always been a 5 star experience. From checkin to delivery. I am currently working with Mr. Evangelos as my service advisor. He has been above and beyond in ensuring a smooth experience. There was no service upsell. He was proactive in updating the status of the vehicle, delivery timing, arranging a loaner for the duration my vehicle was with them. The car was kept ready the moment I walked in, there was no let me get the car ready for pick up delay. ...
I've been bringing my car to Helms Bros Mercedes for service for couple of times now, and John Kapica has consistently been my go-to service advisor. John is always a pleasure to work with—knowledgeable, professional, and genuinely invested in ensuring my vehicle is taken care of. He goes above and beyond to make sure every detail is handled, and I always leave knowing my car is in great hands. If you’re looking for top-notch service and someone who truly cares about your experience, I highly recommend John Kapica at Helms Bros. I wouldn't want to go ...
Professional and so friendly. Made experience so easy and comfortable. Very knowledgeable and very specific and efficient
Anthony Ferraro from Helms is a phenomenal sales person. Very knowledgeable and goes out of his way.
Leonard was amazing! I was so happy with the customer service at helm&bro. I love my new car and I’ll be back to do business again
Mr Stampler is very helpful and knowledgeable of Mercedes cars. He is able to answer all our question in an easy way.
Very professional and understandable of what they offer to me . Thank you very much for the opportunity to
Excellent dealership that was professional, fast, and fair. I purchased a used car from them
I walked into the dealership, Tamer hepguler made me feel welcome and comfortable. He took the time to understand exactly what I was looking for and guided me through the entire process with professionalism and patience. What stood out the most was Tamer s knowledge of the vehicles and his ability to answer all of my questions thoroughly. He never pressured me into making a decision and genuinely wanted to ensure that I was happy with my choice. The entire experience was smooth and stress-free, thanks to his exceptional customer service. Today, I had an issue with my CarPlay, and ...
Good , they very quick to help and very polite. Got things done and I was my way
My experience with this dealer was outstanding. But not for the reasons that you think! I recently had a flat tire around the corner from the dealership and was lucky enough to make it into the parking lot. The service that I experience from once we pulled in, to the Completion of the repair, was outstanding. Thank you.
Everyone at Helms goes above and beyond to cater to you from the the moment you walk through the doors. My experience at Helms Bros has been nothing short of amazing. That’s mostly because of Michael Altamura. I met Mike during Covid, when I went to Helms and leased my first Benz. And My lease was recently up and he presented all of my options and explained everything. He is fair and honest. I’ve even referred people to him. I am now in a new and upgraded vehicle! So happy!
Tamer Hepguler was a wonderful help to us regarding a FOB problem we faced today, giving us ample explanation and patience as he troubleshooted the issue.
Best experience of my life 🥹 Travis helped me pick my dream car. I’m super grateful for the help and care from this experience !!! Definitely recommend helm bros! Look for Travis
As soon as I stepped inside, I was greeted by the receptionist and salesman. They were very friendly, offering refreshments on a hot summer day. It was my first time purchasing a Mercedes and Leonard took care of me. He helped me look for a car that fit my needs and walked me through the processes. He was very thorough and detailed. One of the managers Chris also chimed in and assisted too. Leonard treated me like I was one of his own children and taught me everything about the vehicle and safety information. Overall an excellent experience! Thank you
We recently had an exceptional experience at Helms Bros with Benny. Benny was great from start to finish and helped us find the perfect car. We absolutely love our new Mercedes and highly recommend working with Benny. Thank you again Benny for all of your help!
Wendy was very helpful and courteous in helping us service our car. The diagnosis was shared with us in video and the technicians clearly explained everything with in the video.
Best car buying experience I have ever had. Thoroughly professional, knowledgeable and no pressure whatsoever. My Salesperson Ernesto listened carefully, offered options, and made great suggestions. It was a pleasure working with him!
Great experience working with Abdur from start to finish. Everyone at the dealership was very friendly and professional. They were very helpful and accommodating to my situation. I would recommend anyone looking for a Mercedes to head over to Helms Bro Mercedes.
I Got want I wanted on time as requested. So far I’m very happy with Helms sales and service.
We had a very good experience! I want to especially thank Greg for his help in our purchase. Will recommend my family and friends to come to this dealership.
Make sure you go to Tamer! He’s very polite, patient and knowledgeable about the car models and specs. He does not apply uncomfortable pressure the way typical car salesmen do. He will patiently help you find the right car for you! He also answers any questions you may have after your car purchase! I am truly happy with my car purchase and the experience as well!
It's what a Mercedes Benz dealership should look like. The staff is very professional
I recently had the pleasure of working with Danny Rhee at the Mercedes Dealer, and I couldn't be more impressed with the service I received. Danny is an exceptional Service Advisor who went above and beyond to ensure my visit was smooth and efficient. From the moment I arrived, he was attentive, knowledgeable, and incredibly helpful. He quickly assessed my vehicle's needs and provided clear, concise explanations of the required services. The entire process was seamless, and I was back on the road in no time. If you're looking for top-notch service and a hassle-free experience, I ...
Jason is very good，give us many help.
Benny was a great help with my experience buying and trading. Would recommend him to someone I know looking to buy a nice new car
Well
Excellent experience from start to finish. The car is fantastic and drives better than expected
Abdur, an outstanding car salesperson at Mercedes, stands out for his exceptional expertise and ability to secure great deals. His personable nature and assistance in helping us test drive and select the perfect car made my first Mercedes experience truly enjoyable. Abdur's dedication to his clients is evident as he promptly addressed any inquiries we had with just a phone call away. I highly recommend others to seek his assistance when purchasing their next vehicle.
If you need a Benz please go to Mike Necaba and he will make it happen. He got me the car that I was looking for with same color and it arrived on time. He treated me as his own family and I would surely do business with him again! I need to mention special thanks to Malik who was a big help and assistance for us. We had a wonderful experience! Thanks Helms Bros! You guys rock!
Jeffrey was great! His experience and kindness made me comfortable during the entire purchase process. I definitely recommending him to my colleagues as the referral!
Leonard is the man and they treat you like family.. I went back there even when my deal didn't work out the first time around- they're fair and keep their word..in this business there isn't much more you can ask for.
Outstanding SA and team. Absolute pleasure to do business with. Recommend them to anyone looking for a Mercedes
Working with Travis Haynes was an absolute pleasure from start to finish. His professionalism, knowledge, and genuine care for finding the perfect car for me made the entire process smooth and stress-free. Travis went above and beyond to ensure I got the best deal to match my needs. His friendly demeanor and willingness to answer all of my questions made me feel confident and comfortable throughout. I highly recommend Travis to anyone looking for a seamless experience.
Have been in the Auto business for 40 years and have dealt with a 100 different dealerships but never received the level of service I experienced at Helms Brothers.Kathleen Baade took care of me like I was family and delivered what she promised.She was patient,kind and very knowledgeable.If you want a Mercedes go see Kathleen and join the family
Best customer service. Had issues before with VW, and Suzanne was able to oversee and correct it. She goes over and beyond, and manages teams that help the customer with all their auto needs, from buying to servicing, this is the place to go!
Abdur is beat sales person .
Abdur is the best car salesman I've ever ran across. This was my first luxury vehicle purchase and Abdur made the experience go very smoothly. He knew every detail about the vehicle I wanted to purchase. I didn't feel pressured, he wasn't pushy and if I didn't understand something he made sure I understood. He was there every step of the way. As an added touch, without me knowing, he surprised me with a bow on the car. I've always seen this on TV but never had that experience in my life. I will never ...
Everyone here is so attentive! Jeff is definitely a joy to work with.
Excellent service !!
Abdur Atiq, is my salesman for mercedes ! He made everything in my sale effortless , hes very patient , fun gentleman to work with , id definately. Use him for my next purchases !
Friendly and courteous staff
Travis was great and explained everything
Abdur is a real professional he explain everything that I need to know I will recommend to my family and friends I have a excellent experience Thank
Awesome customer service! Travis my sales rep is amazing! Omg! If you need help in getting any cars you can contact Travis he will surely help you out! Everyone at mercedes benz of Helms bros are amazing! Good people. You guys are awesome! 100%
Our follow. Up visit to helms bros. Very informative, helpful and all our questions and concerns were addressed.
Amazing place and very professional atmosphere. I had an amazing experience with Travis. He walked me through the entire process of getting a new car. He is very knowledgeable and responsible. His professionalism was great. I highly recommend him.
Travis is the go to guy at Helm such a pleasure to work with, so much so I followed him from another dealership . The entire staff from the top on down were absolutely wonderful and made this car buying experience such a pleasure.
