Customer Testimonials
Gabe was very helpful and attentive throughout the entire leasing process. He explained everything clearly and made the experience very easy and comfortable. He even delivered the car to my home and took the time to go over all the details with me. I really appreciated his kindness, patience, and excellent service. Thank you, Gabe! -9/29/26
I had a great experience with Mike Altamura, Anthony and the Mercedes Benz team. Everyone was professional, friendly, and very helpful throughout the entire process. They made everything easy and took the time to answer my questions and make sure I was taken care of. I really appreciate the excellent customer service and attention to detail. It’s this kind of experience that makes you feel confident staying with Mercedes Benz for my next vehicle. I would definitely recommend their team to anyone looking for a great experience.
This was one of the best experiences I have ever had getting a new lease! Anthony Ferraro understood what I wanted and what my needs were for leasing a new car and turning in my old car lease. From beginning to end he had made this experience so quick and simple. He called and texted updates regarding the new vehicle. Everything was done so smoothly and he didn’t waste my time he knew how valuable my time was. This was my second lease with Helms Bros. Mercedes-Benz , Anthony Ferraro and Jean Paul Charvet and I must thank this wonderful ... Read More Google - Sep 27, 2026
I had a wonderful experience leasing my Mercedes GLA 250. Kathleen was incredibly helpful, professional, and so nice to work with. She made the entire process smooth and stress-free, and I truly appreciated her patience and attention to detail. I would definitely recommend Kathleen to anyone looking for a great car buying or leasing experience.
Whole process was very easy and Kathleen was a pleasure to work with.
The best car shopping experience in over 50 years of driving!
From the instant I walked into the showroom, throughout the entire process of finding and having the car delivered to me I was treated with kindness, respect and professionalism by the entire team.
Leonard Mihailov was my sales associate.
I had very specific options I wanted included. It was a difficult order. Leonard worked very hard , with a most impressive and pleasant attitude. He was able to exceed my expectations. He found the perfect combination of features for the model I wanted. He kept communicating with me to update me ... Read More Google - Sep 24, 2026
This dealership is so accommodating and places so much emphasis on customer satisfaction. They are so polite and so professional
(Translated by Google) ⭐⭐⭐⭐⭐
Excellent experience with Eliana at Mercedes-Benz. From the very first moment, she was incredibly kind, professional, and attentive throughout the entire process. She helped me with every question, was very patient, and made everything much easier and faster than I expected. You can tell when someone truly cares about providing excellent service. I was very happy with the service and definitely recommend asking for Eliana. Thank you so much for everything!
(Original)
⭐⭐⭐⭐⭐
Excelente experiencia con Eliana en Mercedes-Benz. Desde el primer momento fue muy amable, profesional y siempre estuvo pendiente de todo el proceso. Me ayudó con ... Read More Google - Sep 23, 2026
Had an amazing experience with Eliana, she was able to get me a great deal on a 2026 C300 and cleans very clear with no back and forth. I appreciated her professionalism and I would recommend anyone looking to hop into a new Mercedes to ask for her. Keep up the great work and thank you
Very kind !!!
Jason was great Overall good environment Great service
First time Leasing a new Mercedes after many years of leasing Cadillacs and Lincolns. Dealing with Michael Altimura at Helms Bros. Bayside was a pleasure. No haggling, no pressure, true to his word and a complete understanding of what I was looking for in a new vehicle. Highly recommend him and Helms Bros, Bayside in general and will certainly be back after my lease end.
These guys are amazing. I buy a lot of cars and Jason and Hoover are one of the best people I have worked with and overall amazing people. I ordered a G63 and they made the buying experience an amazing one. Thank you
When I first started browsing for a new car, I didn’t expect the process to be this seamless. I hadn’t bought a car in years & I didn’t know what to expect.
I was pleasantly surprised after working with Kendrah and Jenna who eventually recommended Andrea to us. Once she began assisting us, I knew we had no reason to wait/think things over.
Andrea wasted no time getting an amazing deal for our family. Her expertise & Anita’s attention to detail in the finance department truly makes Helms Mercedes-Benz in Bayside, Queens the best dealership ... Read More Google - Sep 3, 2026
Kathleen is the most phenomenal human being and we keep coming back to her year after year. We have purchased numerous cars with her and she makes the transaction smooth, swift, and she truly cares about her customers and their needs. When purchasing our vehicles she watched our children grow up and helped select our vehicles accordingly.
Very helpful and pleasant. Helped me pick out my new car and I had an all round smooth and pleasant experience.
I was shopping around for a car. I went to several dealers I wasn't sure what I wanted to do. One morning I arrived at Helms Bros, I met Eliana a sales agent, that same morning she showed me a car and that same morning I purchased my car. She is an excellent sales agent. I will recommend more car byers at my job to go to Northern blvd queens NY to see ELIANA RIVERA. She's patient and take time to explain about the cars. As for customer service I could rate her 10 out of 10
Andrea from Helms Bros recently helped a mutual client of mine with changing their insurance. She contacted me with all the vehicle info and made the transition as smooth as possible! Highly recommended!!
A+ experience. Go find Mike Altamurra. He always finds a way to get you what you’re looking for and at the right price. I’ve been with Mike at Helms Bros for 20 years over 5 leases, and Mike always comes through every time. And the level of care remains high in between new leases. Mike is finding ways to help us, make our lives easier, and add value even when there’s no sale to be made. Honest, caring, and a gentleman!
Picked-up my dream car GLS 450 today. Truly appreciate to Leonard M. for everything!
Ask for Eliana, she is amazing and made the experience worth while, very professional and transparent. I Stopped by to get a quote and left with a new car.
Fantastic Dealership, Mike is amazing !!
(Translated by Google) Excellent service, very friendly, outstanding attention, and great advice from Eliana Rivera, who was the person who helped me. Since it was my first car, she was very patient with me, and I achieved my dream of owning a 2026 Mercedes Benz GLA ⚡️🙏🏾 (Original) Muy buen servicio muy amables excelente atención buen asesoramiento de parte de Eliana rivera que fue la persona que me atendió como era mi primer coche tuvo mucho paciencia conmigo y logré mi sueño que era tener un Mercedes Benz Gla 2026 ⚡️🙏🏾
I wanted to thank the service department at Helms Bros. Bayside, for prompt and professional service from when I pulled up in torrential rain on Monday from John Gill, to my associate Alan Mok and finally from the wonderful customer service I received from running in on Wednesday evening at 6 p.m by Leanny and Teneh. After rushing to get there prior to closing they greeted me with smiles and professionalism. I couldn’t get a service appointment in Nassau county for several days. I logged on Sunday night and was able to secure an appt for Mon morning at 7:30 ... Read More Google - Aug 6, 2026
(Translated by Google) I submitted an inquiry about a vehicle I was interested in. The staff at Helms Bros contacted me, and Eliana was the one who helped me throughout the entire process. She advised me and gave me the best options. Even after I received my vehicle, she was very attentive in case I had any questions or wanted to know anything about how the car works. Thank you, Eliana.
(Original)
Envié una solicitud para información de un vehículo el cual estaba interesada, el personal de Helms Bros me contactaron y Eliana fue la persona que me ... Read More Google - Aug 2, 2026
⭐☆☆☆☆
I was in the market for a new Mercedes-Benz lease and found a salesperson who goes by **"Mikey Mercedes"** through his Instagram page. After calling him on Friday and receiving no response, I followed his instructions and sent a text with the vehicle I was interested in. He replied that he would call me back on Sunday, but he never did.
By Monday, after still not hearing from him, I called again and sent a follow-up text asking if he intended to return my call. His response was that he was busy with "back-to-back calls." I ... Read More DealerRater - Jul 31, 2026
I just purchased a GLC 43 from Helms Bros and had a great experience working with Mikey. He was straightforward, honest, and got me a very good deal — no games, no back and forth for hours like other dealerships. He answered all my questions, explained everything clearly, and made the whole process smooth from start to finish. If you’re looking for a Mercedes, ask for Mikey. Highly recommend!
If I could give Andrea 10 stars, I would.
Eight years ago, Andrea took a chance on a 19-year-old kid who wanted to buy his Dad a Certified Pre-Owned 2015 S-Class. Every other dealership I visited didn't take me seriously because of my age. Andrea was different. She treated me with the exact same level of professionalism, respect, and attention that she would have given someone buying a brand-new flagship Mercedes. She showed me the car, answered every question, and never once made me feel like I didn't belong there. That experience changed everything.
I remember telling her that day ... Read More Google - Jul 26, 2026
Excellent service, Thanks to Jason and assistance Wayne they were able to get my vehicle of choice and features. words can't explain how happy and glad I came to Helms bro. will definitely be back for upgrade in near future and regards of warrantee the dealer offered in my package. Great deal Awesome service and Very satisfied Customer.
Been great, and a great deal. Definitely will come back. Very professional and quick process
I've been coming here for 15 years, Andy has serviced multiple cars for me never had an issue always went above and beyond, Jazzmin is the ultimate example of customer service and professionalism
I had a great experience with the service/repair department at the dealership. Wendy was extremely patient and professional throughout the entire process. We asked a lot of questions, and she took every one of them seriously, answering carefully and without any rush. She made sure we fully understood everything and treated us with genuine kindness and respect. It’s rare to meet someone who is both knowledgeable and so willing to take the time to help customers properly. Overall, excellent service. I truly appreciate Wendy’s help and would highly recommend this dealership’s repair team.
Hoover is the best! Such smooth experience the luxury and service definitely matched the class all around!
Suzanne and the team were EXCEPTIONAL to work with! From start to finish the process was consultative, seamless and enjoyable. There was an abundant of inventory to choose from, but Suzanne, Michael & Reggie helped me pinpoint the perfect Mercedes and options for me! Beyond thrilled with this highly personalized experience. Thank you!
Excellent customer service, efficient and courteous. Great experience over all. Would definitely go back and highly recommend the.
Really enjoyed my experience at helm Bros. My experience with car buying has always been a negative one but that changed the day I walked through their doors. The staff was great, Jeffery was great and anticipated my needs to well and was able to find meaningful solutions for me. Would come back 100 percent
If you’re in the market for a Mercedes-Benz, go to Helms Bros. and ask for Anthony Ferraro. He knows his stuff, genuinely cares about his customers, and delivers an experience that keeps you coming back. Every member of my family has driven a Benz for 40+ years - so we’ve had them all lol.
We’ve purchased and leased multiple vehicles through Anthony Ferraro at Helms Bros. Mercedes-Benz, and every experience has been exceptional. Anthony treats his clients like family and consistently goes above and beyond to make the process seamless and enjoyable.
He always works hard to secure ... Read More Google - Jun 16, 2026
Jason Chen was exceptional as always in helping with my leasing needs. I will always use him!
Jason was incredibly patient in helping me select the right car model. The staff at the dealership were all very welcoming, and I will definitely recommend my friends to buy their cars there in the future.
It was a pleasure doing business with Kathleen! She was so helpful in customizing my new car! I have purchased multiple cars from her. She is amazing to work with!
Thank you Florey Hasan and all the staff at Helms Bros for a comfortable and no pressure purchase. Special thanks to Florey for your patience and helping us out.
Kathleen was a great help in helping me make my custom car, with answering all my questions and making the time in my busy schedule to do everything
Great service! The representatives were extremely helpful, professional, and knowledgeable. They took the time to answer all my questions and made the entire process smooth and stress-free. I truly appreciated their patience, excellent customer service, and willingness to go above and beyond to assist me. I highly recommend their services and look forward to working with them again in the future.
I want to give a big shoutout to Helms for the incredible job they did with my wife’s new car. The level of care and attention to detail really stood out, and the car came out looking flawless. You can tell they take real pride in their work and don’t cut corners.
Andrea was especially amazing throughout the whole process. She was professional, friendly, and made sure everything was handled smoothly from start to finish. She kept us informed and made the experience easy and stress-free.
Overall, we’re really happy with the results and the service we ... Read More Google - Jun 1, 2026
I want to give a big shoutout to Helms for the incredible job they did with my wife’s new car. The level of care and attention to detail really stood out, and the car came out looking flawless. You can tell they take real pride in their work and don’t cut corners.
Andrea was especially amazing throughout the whole process. She was professional, friendly, and made sure everything was handled smoothly from start to finish. She kept us informed and made the experience easy and stress-free.
Overall, we’re really happy with the results and the service we ... Read More DealerRater - Jun 1, 2026
Great place to Lease or Buy a Mercedes! Very knowledgeable and nice people and they take full care of the clients ❤️❤️
Customer service is great, so polite, and they make sure you are completely satisfied is a five star service
My tire sensor monitor activated. I tried adjusting the air pressure manually to no avail. Went into Helms Brothers service department and as I expected there was a nail in the tire. They were able to change the to rear tires as was suggested at my previous inspection my service advisor at day Jackie also noticed that my state inspection sticker was coming due and took care of that for me. From Frontline staff to reception and my service advisor Jackie my experience that day was excellent.
Excellent experience!!! The staff was professional, friendly, and truly went above and beyond to make the entire process smooth and stress-free. Outstanding customer service, attention to detail, and a welcoming atmosphere — highly recommend this dealership!
Leonard Mihailov was such a great salesman, i love my new car so much. I am very pleased with my purchase.
I have been a customer of Jason for about 20 years. He has been my go to person. He is super professional and someone you can count on with trust.
Salesman is amazing person very quick explaining about everything, dealer no problem, they sales you just what you need for you drive
Great service, nice people…need to replace the TV in the service lounge…the screen is cooked
Hoover provided absolutely fantastic service! His patience and professionalism far exceed his years. Thank you, Hoover!
It was smooth and easy. When I came to pick up my car from Jason Chen, I was in and out in under an hour.
I had a fantastic experience at Helms Bros Mercedes-Benz. Jason Chen, Chris Ng, and Reggie were all excellent—professional, attentive, and easy to work with. Even though I bought a pre-owned CPO car, I was treated like I was taking delivery of a brand-new G63. The whole process was smooth and enjoyable. Highly recommend!
I had a very positive experience with Anthony. He truly went above and beyond to make sure I received the best possible deal and followed through and every promise he made. Antony exceeded my expectations and make the entire process smooth and enjoyable. I am very happy with my new car. He made me feel like a special customer. I will definitely come back to Helms Bros.
When I walked into Bayside Mercedes, Jason was the one who greeted me. I felt so welcome and relaxed after he answered all my questions and being so patient. It was such a pleasant experience.
Had a great experience working with Jason Chen at Mercedes Benz in Bayside. He was very patient, kind, and was able to assist in whatever ways we needed. He was detailed with explaining everything thoroughly and made my experience better than I expected it would be since it’s usually a hassle going to dealerships from the prior times I’ve gone.
I had a great experience purchasing my car from this dealership. Leonard was friendly, professional, and never made me feel pressured. He answered all my questions and made the whole process smooth and straight forward.
I had a great experience at this dealership from start to finish. Mike, my salesman, was knowledgeable, patient, and never made me feel pressured at any point. He took the time to answer all my questions and made sure I was comfortable with every step of the process.
Suzanne, the general manager, was equally impressive. She was professional, transparent, and clearly committed to making sure everything went smoothly. It’s not often you see that level of involvement and customer care from management.
Overall, the entire process was straightforward, honest, and stress-free. I’d definitely recommend this dealership to anyone ... Read More DealerRater - Apr 24, 2026
Buying a car is usually a nightmare for us, especially when you run into a dishonest salesperson. At Bayside Mercedes, Jason was the complete opposite. He was friendly, patient, and took the time to help seniors like us understand what we needed before making a decision. We’re very happy.
If you want an easy experience purchasing a Mercedes-Benz, Jason Chen is your guy! My friend recommended him and I felt very comfortable talking to him. He is knowledgeable and not pushy. It was such a pleasant experience and I left without any stress.
Jason Chen at Mercedes-Benz was great to work with, super helpful, easy to talk to, and never pushy. He kept everything simple and made the whole process feel smooth. I always recommend him to anyone who wants to buy Mercedes.
Best experience ive had with a dealership I was assisted by Hoover Liao and everything went smooth. Would definitely recommend for first time buyers!
Had a great experience working with Jason Chen while buying my Mercedes-Benz. He was knowledgeable, patient, and made the whole process smooth and stress-free. He answered all my questions clearly and never made me feel pressured. Would definitely recommend him to anyone looking for a straightforward car-buying experience.”
(Translated by Google) This is the second time I've bought a car from Hoover. He's a very reliable Chinese salesman, patient and considerate of buyers. He explained things to us very patiently and met our needs. His after-sales service is also very patient; he explains everything patiently. I highly recommend him to all Chinese buyers! (Original) hoover销售是我第二次找他买车了，很靠谱的华人销售，有耐心为买家考虑给我们很耐心的介绍，满足我们客人的需求，售后服务也很耐心有任何事情都很耐心的讲解，华人买家都去找他强烈推荐！
(Translated by Google) The salesperson, Hoover, was very enthusiastic and patient. I'm very satisfied with the car. (Original) 销售Hoover 热情服务也很耐心 车子很满意
Got two car from Hoover, very professional and smooth transaction, will definitely come back for my 3rd car
Bought my first Mercedes from Hoover and had a really good experience. It felt different from other dealerships—no pressure, just straightforward and helpful. He was patient, answered all my questions, and made the whole process easy. Everything went smoothly from start to finish. Definitely recommend working with him if you’re looking for a car.
I had a great experience with Hoover! He made this journey so easy. He is super professional and patient, answers all questions I have. Thank you so much!
Hoover Super enthusiastic and really great
Special thanks to Hoover making the whole transaction easy and fast. Super for his services
Anthony provided excellent communication and an exceptional experience! I highly recommend anyone to see Anthony to fulfill your search for a new vehicle!
Superb customer service all around. The showroom experience down to the delivery was just fine.
Suzanne and Kathleen made buying my GLC 300 a genuinely enjoyable experience. They were kind, attentive, and on top of every detail, responsive throughout the process and extremely timely. I felt well taken care of during this car purchase. Highly recommend!
I had an outstanding experience working with Anthony Ferrara during my recent lease of a Mercedes-Benz GLC. From start to finish, he was professional, knowledgeable, and genuinely committed to making the process smooth and stress-free. Anthony took the time to answer all my questions, walked me through every detail, and made sure I felt confident in my decision. He was never pushy, always patient, and truly went above and beyond to deliver great service.
Anthony helped me gather information to find the car I wanted. Keep me informed and did a great job.
I just recently trade in my 2024 GLE350 into 2026 GLE350 JASON was very nice and professional experience explained everything slowly and detailed for us and we picked the car up on the 4/10 and the car was very comfortable and clear we love it so much THANKS FOR JASON
Working with Anthony Ferraro at Helms Bros. Mercedes has been nothing short of exceptional. This is now my third lease through him, and each experience has been better than the last. Anthony truly goes above and beyond for his clients—he was able to get me out of my lease early with absolutely no money down, which exceeded all my expectations.
What really stands out is the trust and consistency he’s built with my family. Not only have I continued to go back to him, but both my wife and daughter have also leased their vehicles through Anthony. That ... Read More Google - Apr 10, 2026
I’ve purchased two cars with Anthony Ferraro. His service goes above and beyond. I would highly recommend if you’re looking for a luxury vehicle. He will help you through every process of purchasing the vehicle and technical questions. He will check in through out the year to make sure everything is fine. 10/10!
Helen brothers and Kathleen Baad have been amazing to me. Always nice, always professional and always make an effort to give me the best deal on my lease.
Hands down, this is the best Mercedes-Benz dealership in New York. As a repeat customer I can attest that everyone—from the sales team to the service department—goes out of their way to make sure you’re happy and completely satisfied. The level of professionalism, attention to detail, and genuine care for customers really sets them apart.
If you’re looking for a vehicle, I highly recommend going to Helms Bros and asking for Kathleen Baade. You wont regret it! She is knowledgeable, attentive, and truly committed to helping you find exactly what you need. You will not get ... Read More DealerRater - Apr 7, 2026
Anthony is a wonderful guy! Answered all my questions and wasn’t pushy before I leased my car. I will recommend him to family and friends!
Jason was amazing to work with! He was very professional, patient, and helpful throughout the whole process. The dealership was also clean, welcoming, and well-organized. I had a great experience and would definitely recommend both Jason and this dealership!
Michael and staff are excellent. I've been leasing vehicles from Helms for about 20 years and hope to continue for another 20 years .
I recently purchased an MB from Helms Bros., and overall had a very positive experience, having experienced the opposite at an agency just weeks before. Anthony Ferraro on the sales staff was professional, knowledgeable, and made the entire process feel smooth and low-pressure. He took the time to answer my questions and walked me through the details without having me feel rushed, which I appreciated. We ultimately were able to agree to a deal that satisfied us. I’d definitely recommend this agency to anyone looking for a hassle-free car buying experience.
I recently opened a wholesale account with Helms Bros. to order parts for repair and restoration of my clients vehicles. I have not gotten any service done here, but the folks in the parts department have been nothing short of amazing. Great, clear, concise communication, quick turnaround times and very hospitable. I look forward to continuing to do business with this dealership! Highly recommended for your Mercedes-Benz needs.
Fast and highly professional! Were able to answer all my questions and accommodate my requests. I’m Very thankful to all Helms Brothers Team!