Customer Testimonials

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DealerRater Nov 12, 2024

A great place to shop luxury vehicles without hassle while sipping a warm cup of coffee and Helms Bros., Inc. Logo printed Bottle of chilled water. Shop is very well managed and staffs are very friendly and an amazing front desk. I had an excellent experience with Naz Kabir with business relations, Alex Colon my sales associate and Jack financial adviser to shopping my 2025 GLE350. It was very professionally done.

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Google Nov 10, 2024

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Google Nov 7, 2024

Great experience. Salesman Michael was very straightforward and easy to work with. Highly recommend

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Google Nov 2, 2024

Mercedes service Bayside NY location was a pleasant surprise. The facility was pristine, and the staff, especially George and Wendy, were top-notch. Wendy's exceptional service was a highlight. She was incredibly helpful, providing clear and timely updates throughout the process. I was also impressed with the loaner car—a brand new C300 equipped with a sunroof and adaptive cruise control. It was a perfect temporary replacement for my GLC300, which has similar features. I'm very happy with my experience and would definitely recommend this location.

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DealerRater Nov 1, 2024

Jason is excellent with addressing our needs. Professional. Customer service at front desk is friendly

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Google Oct 29, 2024

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Google Oct 28, 2024

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Google Oct 28, 2024

Mercedes-Benz cars are quite luxurious, and you can feel that same sense of luxury in their service as well. Is it because it’s Mercedes-Benz service? If you ever get to drive a Mercedes, you’ll understand!

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DealerRater Oct 27, 2024

The entire team is fantastic. If I may say it is Michael Altamura that keeps us coming back. He is so kind, knowledgeable, and very patient! He is always available to answer any question and take care of everything. You also know he genuinely cares about the person he is working with. Thank you for having people like Michael on your team!

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DealerRater Oct 25, 2024

I felt very welcome from the moment I walked into the dealership, Kathleen was very knowledgeable about the car that I was interested in. I highly recommend her and her knowledge

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Google Oct 25, 2024

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DealerRater Oct 19, 2024

Jason is very patient. I am already his regular guest. I have traded 5 cars with him for 12 years. That's because he chose this company.

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Google Oct 19, 2024

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Google Oct 14, 2024

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DealerRater Oct 12, 2024

The whole team is super. Especially Andrea Kass and Jason. I will go back to this place again in the future bc of Andrea.

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DealerRater Oct 7, 2024

Responsive resolutions to issues that needed prompt attention. Service and Sales personnel went above and beyond to insure my total satisfaction with my new E350.

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DealerRater Oct 6, 2024

Very good experience. Nice people. Very knowledgeable and informative. Salesman was very patient and courteous. Over all everything was great.

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DealerRater Oct 6, 2024

I Have always bought cars from Jason; he is truly reliable. he is truly reliable. he is truly reliable.

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Google Oct 4, 2024

I can't say enough amazing things about Jeffrey. There's not enough Jeffreys' in this world. He went above and beyond our expectations and helped me get into my first luxury car. He's someone who goes the extra mile and then some for you. Amazing amazing human. Very humble and sweet. He knows what he's talking about and is very detail oriented and thorough. He doesn't make you feel pressured or talk you into one thing over the other like some other experiences I've had. If you're visiting this dealership make sure to ask ...

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DealerRater Oct 4, 2024

Jeffrey goes above and beyond for his customers. He's the absolute best. From the minute we met him to the time we drove out with our brand new Mercedes, Jeffrey surpassed all expectations and helped us every step of the way. No matter what I say it's not enough to make everyone understand how amazing he is at what he does. More people like him need to exist. I've never had a luxury car before and there was so much I didn't know. Not once did he make me feel like getting a brand new car ...

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DealerRater Oct 4, 2024

Excellent agent, helped and spent time to satisfy us. Found what we were looking. Good dealership

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DealerRater Oct 4, 2024

Amazing professional faster service happy with everything Michael was professional and helpful Will come back again

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Google Oct 3, 2024

(Translated by Google) Everyone is kind, especially Debbie, the KOREA person, who knows a lot about tea and is really kind. Thank you. (Original) 모든분들이 친절하시고 특히 KOREA분 Debbie 씨 차에 많이아시고 정말로 친절하십니다 감사합니다..

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Google Sep 26, 2024

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DealerRater Sep 26, 2024

Michael Nekava and the Helms team are the best dealers ever. I've been a client since 1998. they did their best to make the deal work. I am very happy

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Google Sep 25, 2024

I have been getting my vehicle serviced at Helms ever since I moved to Queens NYC. It has always been a 5 star experience. From checkin to delivery. I am currently working with Mr. Evangelos as my service advisor. He has been above and beyond in ensuring a smooth experience. There was no service upsell. He was proactive in updating the status of the vehicle, delivery timing, arranging a loaner for the duration my vehicle was with them. The car was kept ready the moment I walked in, there was no let me get the car ready for pick up delay. ...

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Google Sep 23, 2024

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Google Sep 23, 2024

I've been bringing my car to Helms Bros Mercedes for service for couple of times now, and John Kapica has consistently been my go-to service advisor. John is always a pleasure to work with—knowledgeable, professional, and genuinely invested in ensuring my vehicle is taken care of. He goes above and beyond to make sure every detail is handled, and I always leave knowing my car is in great hands. If you’re looking for top-notch service and someone who truly cares about your experience, I highly recommend John Kapica at Helms Bros. I wouldn't want to go ...

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DealerRater Sep 12, 2024

Professional and so friendly. Made experience so easy and comfortable. Very knowledgeable and very specific and efficient

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Google Sep 12, 2024

Anthony Ferraro from Helms is a phenomenal sales person. Very knowledgeable and goes out of his way.

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Google Sep 11, 2024

Leonard was amazing! I was so happy with the customer service at helm&bro. I love my new car and I’ll be back to do business again

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DealerRater Sep 4, 2024

Mr Stampler is very helpful and knowledgeable of Mercedes cars. He is able to answer all our question in an easy way.

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DealerRater Sep 2, 2024

Very professional and understandable of what they offer to me . Thank you very much for the opportunity to

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DealerRater Sep 2, 2024

Excellent dealership that was professional, fast, and fair. I purchased a used car from them

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Google Aug 26, 2024

I walked into the dealership, Tamer hepguler made me feel welcome and comfortable. He took the time to understand exactly what I was looking for and guided me through the entire process with professionalism and patience. What stood out the most was Tamer s knowledge of the vehicles and his ability to answer all of my questions thoroughly. He never pressured me into making a decision and genuinely wanted to ensure that I was happy with my choice. The entire experience was smooth and stress-free, thanks to his exceptional customer service. Today, I had an issue with my CarPlay, and ...

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DealerRater Aug 23, 2024

Good , they very quick to help and very polite. Got things done and I was my way

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Google Aug 20, 2024

My experience with this dealer was outstanding. But not for the reasons that you think! I recently had a flat tire around the corner from the dealership and was lucky enough to make it into the parking lot. The service that I experience from once we pulled in, to the Completion of the repair, was outstanding. Thank you.

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Google Aug 20, 2024

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Google Aug 20, 2024

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Google Aug 11, 2024

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Google Aug 1, 2024

Everyone at Helms goes above and beyond to cater to you from the the moment you walk through the doors. My experience at Helms Bros has been nothing short of amazing. That’s mostly because of Michael Altamura. I met Mike during Covid, when I went to Helms and leased my first Benz. And My lease was recently up and he presented all of my options and explained everything. He is fair and honest. I’ve even referred people to him. I am now in a new and upgraded vehicle! So happy!

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Google Aug 1, 2024

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DealerRater Aug 1, 2024

Tamer Hepguler was a wonderful help to us regarding a FOB problem we faced today, giving us ample explanation and patience as he troubleshooted the issue.

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Google Jul 6, 2024

Best experience of my life 🥹 Travis helped me pick my dream car. I’m super grateful for the help and care from this experience !!! Definitely recommend helm bros! Look for Travis

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Google Jul 3, 2024

As soon as I stepped inside, I was greeted by the receptionist and salesman. They were very friendly, offering refreshments on a hot summer day. It was my first time purchasing a Mercedes and Leonard took care of me. He helped me look for a car that fit my needs and walked me through the processes. He was very thorough and detailed. One of the managers Chris also chimed in and assisted too. Leonard treated me like I was one of his own children and taught me everything about the vehicle and safety information. Overall an excellent experience! Thank you

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Google Jul 2, 2024

We recently had an exceptional experience at Helms Bros with Benny. Benny was great from start to finish and helped us find the perfect car. We absolutely love our new Mercedes and highly recommend working with Benny. Thank you again Benny for all of your help!

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Google Jun 30, 2024

Wendy was very helpful and courteous in helping us service our car. The diagnosis was shared with us in video and the technicians clearly explained everything with in the video.

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Google Jun 22, 2024

Best car buying experience I have ever had. Thoroughly professional, knowledgeable and no pressure whatsoever. My Salesperson Ernesto listened carefully, offered options, and made great suggestions. It was a pleasure working with him!

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Google Jun 21, 2024

Great experience working with Abdur from start to finish. Everyone at the dealership was very friendly and professional. They were very helpful and accommodating to my situation. I would recommend anyone looking for a Mercedes to head over to Helms Bro Mercedes.

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Google Jun 18, 2024

I Got want I wanted on time as requested. So far I’m very happy with Helms sales and service.

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DealerRater Jun 16, 2024

We had a very good experience! I want to especially thank Greg for his help in our purchase. Will recommend my family and friends to come to this dealership.

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Google Jun 15, 2024

Make sure you go to Tamer! He’s very polite, patient and knowledgeable about the car models and specs. He does not apply uncomfortable pressure the way typical car salesmen do. He will patiently help you find the right car for you! He also answers any questions you may have after your car purchase! I am truly happy with my car purchase and the experience as well!

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Google Jun 13, 2024

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Google Jun 12, 2024

It's what a Mercedes Benz dealership should look like. The staff is very professional

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Google Jun 11, 2024

I recently had the pleasure of working with Danny Rhee at the Mercedes Dealer, and I couldn't be more impressed with the service I received. Danny is an exceptional Service Advisor who went above and beyond to ensure my visit was smooth and efficient. From the moment I arrived, he was attentive, knowledgeable, and incredibly helpful. He quickly assessed my vehicle's needs and provided clear, concise explanations of the required services. The entire process was seamless, and I was back on the road in no time. If you're looking for top-notch service and a hassle-free experience, I ...

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Google Jun 9, 2024

Jason is very good,give us many help.

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Google Jun 4, 2024

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DealerRater Jun 4, 2024

Benny was a great help with my experience buying and trading. Would recommend him to someone I know looking to buy a nice new car

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Google May 31, 2024

Well

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Google May 30, 2024

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DealerRater May 24, 2024

Excellent experience from start to finish. The car is fantastic and drives better than expected

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Google May 12, 2024

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Google May 12, 2024

Abdur, an outstanding car salesperson at Mercedes, stands out for his exceptional expertise and ability to secure great deals. His personable nature and assistance in helping us test drive and select the perfect car made my first Mercedes experience truly enjoyable. Abdur's dedication to his clients is evident as he promptly addressed any inquiries we had with just a phone call away. I highly recommend others to seek his assistance when purchasing their next vehicle.

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Google May 9, 2024

If you need a Benz please go to Mike Necaba and he will make it happen. He got me the car that I was looking for with same color and it arrived on time. He treated me as his own family and I would surely do business with him again! I need to mention special thanks to Malik who was a big help and assistance for us. We had a wonderful experience! Thanks Helms Bros! You guys rock!

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Google May 7, 2024

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Google May 4, 2024

Jeffrey was great! His experience and kindness made me comfortable during the entire purchase process. I definitely recommending him to my colleagues as the referral!

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Google May 3, 2024

Leonard is the man and they treat you like family.. I went back there even when my deal didn't work out the first time around- they're fair and keep their word..in this business there isn't much more you can ask for.

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Google May 3, 2024

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DealerRater May 2, 2024

Outstanding SA and team. Absolute pleasure to do business with. Recommend them to anyone looking for a Mercedes

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Google May 1, 2024

Working with Travis Haynes was an absolute pleasure from start to finish. His professionalism, knowledge, and genuine care for finding the perfect car for me made the entire process smooth and stress-free. Travis went above and beyond to ensure I got the best deal to match my needs. His friendly demeanor and willingness to answer all of my questions made me feel confident and comfortable throughout. I highly recommend Travis to anyone looking for a seamless experience.

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Google Apr 28, 2024

Have been in the Auto business for 40 years and have dealt with a 100 different dealerships but never received the level of service I experienced at Helms Brothers.Kathleen Baade took care of me like I was family and delivered what she promised.She was patient,kind and very knowledgeable.If you want a Mercedes go see Kathleen and join the family

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Google Apr 28, 2024

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Google Apr 26, 2024

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Google Apr 25, 2024

Best customer service. Had issues before with VW, and Suzanne was able to oversee and correct it. She goes over and beyond, and manages teams that help the customer with all their auto needs, from buying to servicing, this is the place to go!

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Google Apr 25, 2024

Abdur is beat sales person .

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DealerRater Apr 25, 2024

Abdur is the best car salesman I've ever ran across. This was my first luxury vehicle purchase and Abdur made the experience go very smoothly. He knew every detail about the vehicle I wanted to purchase. I didn't feel pressured, he wasn't pushy and if I didn't understand something he made sure I understood. He was there every step of the way. As an added touch, without me knowing, he surprised me with a bow on the car. I've always seen this on TV but never had that experience in my life. I will never ...

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Google Apr 24, 2024

Everyone here is so attentive! Jeff is definitely a joy to work with.

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Google Apr 24, 2024

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Google Apr 21, 2024

Excellent service !!

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Google Apr 20, 2024

Abdur Atiq, is my salesman for mercedes ! He made everything in my sale effortless , hes very patient , fun gentleman to work with , id definately. Use him for my next purchases !

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Google Apr 17, 2024

Friendly and courteous staff

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Google Apr 16, 2024

Travis was great and explained everything

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DealerRater Apr 10, 2024

Abdur is a real professional he explain everything that I need to know I will recommend to my family and friends I have a excellent experience Thank

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Google Apr 9, 2024

Awesome customer service! Travis my sales rep is amazing! Omg! If you need help in getting any cars you can contact Travis he will surely help you out! Everyone at mercedes benz of Helms bros are amazing! Good people. You guys are awesome! 100%

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Google Apr 8, 2024

Our follow. Up visit to helms bros. Very informative, helpful and all our questions and concerns were addressed.

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Google Apr 8, 2024

Amazing place and very professional atmosphere. I had an amazing experience with Travis. He walked me through the entire process of getting a new car. He is very knowledgeable and responsible. His professionalism was great. I highly recommend him.

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Google Apr 8, 2024

Travis is the go to guy at Helm such a pleasure to work with, so much so I followed him from another dealership . The entire staff from the top on down were absolutely wonderful and made this car buying experience such a pleasure.

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DealerRater Apr 7, 2024

I like the dealer because near my house and the salesman is honestly and very knowledgeable l will recommend it to my friends thanks again

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DealerRater Apr 7, 2024

I had a wonderful experience with Helms Bros. Mercedes-Benz. Sales Rep. Mr. David Kim helped me to make an educated decision every step of the way. I would recommend this dealership to my friends in the market for a Mercedes-Benz without hesitation. Thank you Hemls Bros.

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Google Apr 2, 2024

I purchased my car with Abdur at Helms Bros. By far the most seamless car shopping experience, I would definitely recommend working with Abdur super professional communicates throughout the entire process, and has answered a lot of my questions along the way.

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DealerRater Apr 2, 2024

We’ve been a client of Michael’s for almost 15 years now. He’s a personable guy who always tries to achieve the best for his clients. It’s always been a pleasure working with Mike

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Google Apr 2, 2024

Abdur Atiq is excellent. Excellent customer service. Persistant and knowlegable. Flexible and accomodating customer's convienience

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Google Mar 30, 2024

Surprisingly big dealership

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DealerRater Mar 28, 2024

I am pleased to purchase GLE 350 AMG class with Jason Chen. The service for teaching me about this new car is meet my satisfy.

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DealerRater Mar 28, 2024

I was very satisfied with services received. I will recommend helm services to friends and family

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Google Mar 28, 2024

I had Abdur Atiq as my sales representative and he was EXCEPTIONAL! Best experience I’ve ever had! He always followed up and was persistent to helping us find what we wanted. Everything was fully prepared on the day of pickup. We were taught how to use the car and the app. It was such a seamless process!

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Google Mar 26, 2024

I recently had the pleasure of working with Abdur Atiq at Helms Bros. Mercedes-Benz, and I must say, my experience was nothing short of exceptional. From the moment I spoke with Abdur on the telephone, I was greeted with warmth and professionalism that set the tone for the entire process. Abdur demonstrated an impressive knowledge of Mercedes-Benz vehicles, patiently guiding me through the various GLB options available and helping me find the perfect fit for my needs. His attention to detail and genuine passion for the brand were evident as he answered all of my questions with ease and enthusiasm. ...

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Google Mar 26, 2024

I had a great experience with Ernesto! He assisted us with a certified preowned vehicle, and the process was so smooth. He was patient and worked with us so that we were happy at the end ! He took the time to show us our purchasing options, and I would highly recommend working with Ernesto. He took the time to To explain and show me how things work in the vehicle I am very happy!!

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Google Mar 26, 2024

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Google Mar 25, 2024

One of the only 2 mercedes brand I would go to. Helms bro and mercedes of manhattan.


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