Buying a Mercedes-Benz in Bayside, Queens

Yes. You can start a secure credit application online through our own form and get a response before you come in.

Yes. Bring the approval and we will work alongside it, and we will quote our lenders as well so you can see both.

Whatever suits you; we show you how each figure changes the rate, the term and the total.

On the out-the-door price, the rate and the number of months, all in writing.

We confirm the payment methods we accept, and any processing costs, when you agree the terms and before delivery day.

Ask our finance office. GAP pays the difference between what your insurer pays and what you still owe if the car is stolen or totaled.

Yes. We buy vehicles outright, and you are not required to buy a car from us to sell us yours. Start with the online trade valuation tool for an estimate, then bring the vehicle in for a physical appraisal.

It is a starting point. Curbed wheels from street parking, pothole damage and service history all move the number, and none of that is visible through a web form. The figure that counts comes after we have seen the car.

Yes. Bring the payoff quote from your lender so the arithmetic is exact. If your vehicle is worth more than the payoff, the difference goes toward your next one.

We show the difference in writing and build it into the numbers, and GAP coverage can cover it if the car is totaled or stolen.

Yes. We value them separately, so you can see what each side is worth.

The registration or title, both keys, the service records and the payoff quote if there is a loan. Complete records add to the figure on a Queens car with a few winters behind it.

No appointment is required and walk-ins are welcome during sales hours. Schedule a time, and we will have a specific model pulled up and ready.

Yes. If the configuration you want is not on our lot, we can look at cars already on their way to us or place a factory order. Ordering suits a buyer with a particular build in mind; if you need a car this month, we will look at what is on the lot or already on its way.

Most of it, yes. You can pre-qualify, value a trade and agree terms remotely, then finalize the paperwork and take delivery at our Bayside showroom.

Start with where the car will park and how many people ride in it. That usually narrows it to two models, and driving those two back to back settles it faster than reading specifications.

Yes, AMG versions appear across the range. The new inventory page shows the AMG models on the lot.

We serve drivers throughout Queens, Nassau County and Long Island, Brooklyn, Manhattan, the Bronx and nearby Westchester and southern Connecticut.

The standard is six years old or newer, under 75,000 miles, serviced on schedule and with a CARFAX vehicle history report. Certified cars with combustion engines go through a 165 or more point inspection, and electric cars have their own inspection points.

The base limited warranty runs one year with unlimited miles, on top of any remainder of the original 4-year/50,000-mile new vehicle warranty. That is factory coverage, and warranty repairs are handled at our service department.

Yes. When the one-year base term runs out, the extended limited warranty program lets you buy an extra one or two years of coverage regardless of miles.

You can exchange it for another model within the first seven days or 500 miles, whichever comes first. That window is there in case the car turns out to be wider than your garage or a different fit for your week.

The program covers the range apart from Mercedes-Benz Guard vehicles, and certified pricing does not include AMG and V-12 models. We confirm the program terms on the specific car you are looking at.

The ones with a complete service file and a clean recall check by VIN. We pull the history on cars we retail and show you what it says.

On an older car, condition and records are worth more than a higher trim level, and the title history and service file are the first things we read on anything we retail.

Our pre-owned inventory sometimes includes other makes, because we take trades from every kind of driveway in Queens and Nassau. Ask which cars carry certified backing and which are sold as pre-owned.

Service and parts are handled at our dedicated facility at 171-10 Station Road, Flushing, NY 11358, not at the Bayside showroom. Put that address in your phone before your first appointment.

Yes. We service any Mercedes-Benz regardless of where it was purchased, including warranty repairs, recall work and scheduled maintenance.

Most Mercedes-Benz models are due for scheduled maintenance about every 10,000 miles or once a year, alternating between Service A and Service B. Your vehicle's own maintenance system will tell you which one is next.

Walk-in service for routine work, quoted at an hour or less for a single service. It covers Service A, New York State safety and emissions inspections, bulb and wiper replacement, flat tire repair and tire replacement.

Yes. Vehicles registered in New York must be inspected every 12 months, and both the safety inspection and the emissions inspection are on our Express Service list.

Complimentary shuttle service and Mercedes-Benz loaners are available with a scheduled service appointment, regardless of where you purchased your vehicle.

Yes. You can watch your vehicle on the lift and talk directly with your technician, and the shop can send videos or photos of recommended repairs to your phone.

Yes. Our parts department stocks Genuine Mercedes-Benz Parts and Mercedes-Benz accessories, engineered and tested for your specific model. The technicians are factory trained and use Mercedes-Benz diagnostic equipment.

Yes. Alongside maintenance and repair the Flushing facility offers dent removal, collision repair, detailing and a full line of parts and accessories. Street parking in Queens keeps that side of the shop busy.

Parts is open Monday to Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to 1 p.m., closed Sunday. It closes earlier than service on weekdays, so time a parts pickup around that.

Yes. The plug-in hybrids on our lot include the AMG E 53 Hybrid Sedan and the AMG GLE 53e, and our technicians are trained on high-voltage Mercedes-Benz systems.

If you park on the street overnight with no charger at home, a plug-in hybrid is the fit. You get electric running for short trips around Bayside and Flushing without depending on a public charger overnight.

A 240-volt circuit installed by an electrician, and permission from your co-op or homeowners association if the parking is shared. Your electrician will quote the installation.

Yes. The 165 or more point inspection applies to certified vehicles with combustion engines, and different inspection points apply for electric vehicles. Ask which inspection was done on the car you are considering.

Since 1934, when Frank and Charlie Helms opened here as a Studebaker-Packard dealership. The store became one of the first Mercedes-Benz dealerships on Long Island in 1957.

The Callahan family. Douglas Callahan and his father bought the dealership from Frank and Charlie Helms in 1977, and it has been in the family since.

Helms Bros. runs a split facility. The Bayside showroom handles new and pre-owned sales, and a separate building in Flushing specializes in servicing Mercedes-Benz of all ages, with 37 service bays and factory-trained technicians in each.

Our team assists customers in English, Spanish, Korean and Mandarin. Sales consultants here also speak Chinese, Hebrew, Greek, Russian, Bulgarian and German, which matters in this part of Queens.

Monday through Thursday 9 a.m. to 8 p.m., Friday 9 a.m. to 7 p.m., Saturday 9 a.m. to 6 p.m. and Sunday noon to 5 p.m.

Sales is open Sunday from noon to 5 p.m. Service and parts in Flushing are closed Sunday, so schedule service for a weekday or Saturday morning.

Monday through Wednesday 7 a.m. to 6 p.m., Thursday and Friday 7 a.m. to 7 p.m. and Saturday 8 a.m. to 1 p.m. Service is closed Sunday.

The Flushing service facility has convenient access to the LIRR Broadway stop, which makes an early drop-off before work workable. Ask about the complimentary shuttle when you book a scheduled appointment.

Each department has its own line, and the current numbers are listed by department on our contact page. Service and parts calls are answered at the Flushing facility, not the showroom.

A valid driver's license, proof of current auto insurance and your method of payment or down payment. Add proof of income and proof of residence if you are financing, and the payoff quote if you are trading.

The best one is the one that fits your parking space and your passenger count.

In Queens the GLC is the model we show families first, the GLA and CLA suit street parking, and the E-Class is the pick when rear-seat room matters.

Come and drive two of them back to back in Bayside before you decide.

4MATIC is Mercedes-Benz all-wheel drive. It is standard on some models and optional on others, so the first thing we check is whether the car you are looking at has it.

Whether it is worth having turns on where the car sleeps and how early you leave. A garage and a plowed avenue ask less of a car than a side street still white at seven.

Tell us your block and we will show you which cars on the lot have it, what it adds to the price, and say whether it suits you.

Certified pre-owned. You get a car six years old or newer with under 75,000 miles, a 165 or more point inspection on combustion models, a one-year unlimited-mileage warranty and any remaining 4-year/50,000-mile factory coverage.

We give you one figure: the total in writing, which is the vehicle price plus fees plus New York tax and registration, with your current vehicle valued separately.

Manufacturer programs change monthly and tend to be strongest at the end of a quarter, and outgoing model years get support once the replacement arrives. The best time is when the Mercedes-Benz you want is on the lot.

For a pre-owned purchase, look at cars that still qualify for certification, which means six years old or newer with under 75,000 miles and serviced on schedule. Within that window the individual car's service file and recall status matter far more than the model year printed on the title.

A rule of thumb about putting 20 percent down. The down payment is your call, and we show you how each figure changes the rate, the term and the total.

For a New York resident, buying across the river does not avoid New York sales tax.

When you register the vehicle in New York State you must pay the sales tax, prove it was paid, or prove the registration is exempt, and there is a credit process for tax paid in another state.

The total in writing is the figure to compare.

Buy where the car will be serviced well for the next several years, because that relationship outlasts the sale. Ours is a dedicated Mercedes-Benz facility in Flushing with 37 bays and factory-trained technicians.