Our Response to COVID-19

To Our Valued Clients,

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Helms Bros. Mercedes-Benz is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers’ needs. We will continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus and make changes as required.

Helms Bros. Mercedes-Benz has implemented many options for you safety and convenience making it possible to complete the sale of any vehicle without having to leave your home. We will bring ANY vehicle to you for a test drive, presentation, as well as delivery! Simply browse www.helmsbros.com and call us and we can arrange everything (718-631-8181).

For service, we have a simple drop-off option that does not require you to enter the facility. Simply write a description of the required service, drop the key in an envelope and put it in the box. A Service representative will call you to review the details of your required service and arrange a loaner if required. Also, we are offering an at home pick-up and delivery service on an appointment basis and our Roadside Service continues to operate as normal. 1-800-222-0100.

Our management team is available to help or assist in anyway – Please free to reach out to any of us and we’ll be happy to assist you. (718-631-8181).

Suzanne Cochrane
Ext # 2240

Rich Grein
Ext # 2402

Jennifer Lang
Ext # 2241

We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when visiting the Dealership. The below precautionary and response measures help us continue to provide a safe and clean environment:

Our dealership and service facilities are sanitized by professionals who specialize in cleaning work and retail environments.

Our steps include:

Our showroom is open by appointment only, but we can also handle every aspect of buying a car remotely. Simply browse our inventory, and click the Home Appointment button. We will handle all aspects of the paperwork through email and phone calls. Upon completion of the sale, we can bring your new vehicle directly to your home, freshly sanitized. You can also Contact Us with any questions – we would be happy to help.

We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you’re looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don’t hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.