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Our state-of-the-art service and parts facility is located separately from the showroom just off Utopia Parkway in Flushing, NY. In addition to maintenance and repair services, we offer dent removal, collision repair, detailing, and a full line of parts and accessories.
Our service facility houses 37 service bays, each manned by a Mercedes-Benz factory trained technician. Our most experienced technician received Master Certification 35 years ago, and on average, our technicians have been with us for over 5 years. Our service advisers are in constant communication with technicians – and with you. Whether communicating in person, by phone, email or text, they strive to be clear and transparent, offering prudent advice. They know the product like no one else and will service your Mercedes-Benz right the first time.
We respect your time and have your convenience as our top priority. Our Express Service allows us to service your vehicle in an hour or less†! No appointment necessary. Now you can get high-quality service with minimal interruption of your day.
– Service A*
– New York State Safety Inspection (Vehicles 1yr or newer)
– New York State Emissions Inspection (Vehicles 2yrs or older)
– Bulb Replacement
– Wiper Blade Replacement
– Flat Tire Repair
– Tire Replacement
Learn More About Express Service
– Convenient Saturday service hours.
– Complimentary coffee, beverages, and snacks.
– Customer Service Lounge with complimentary Wi-Fi, private workstations & children’s play area.
– Complimentary shuttle service and Mercedes-Benz loaners available with scheduled service, regardless of where you purchased your vehicle.
With our VIP rewards program, your loyalty will save you money when it comes time to service. By purchasing at Helms Bros., Inc.., Inc., you are automatically entered into our VIP program. Earn points for every dollar spent, redeemable towards future services on your Mercedes-Benz. You can also take advantage of our in-house Wi-Fi, Saturday service hours, reduced dent removal prices, and our complimentary coffee and snacks. Get the VIP treatment you deserve and service at Helms Bros., Inc.., Inc.!
Thinking about adding another Mercedes-Benz to the driveway? Tell us what you are after and our vehicle finder service can track down the exact model, trim, and color you want.
New to us? See what makes it expert service you can trust, and what our customer satisfaction assurance covers.
Service and parts are at 171-10 Station Road, Flushing, NY 11358, not at the Bayside showroom. Call 347-745-8267 or book your appointment online.
Appointments are recommended for scheduled maintenance and repairs, and they take about two minutes to book online. Call 347-745-8267 if you need the first available time.
Service A is the lighter maintenance visit, centered on an oil and filter change and inspections. Service B adds items such as a cabin filter and brake fluid exchange. Mercedes-Benz alternates the two, and your vehicle’s display tells you which is due.
Yes. As an authorized Mercedes-Benz dealer we use genuine parts and factory procedures, and all work is recorded in your vehicle’s Mercedes-Benz service history.
Yes. We service any Mercedes-Benz no matter where it was purchased, including warranty and recall work. Bring your VIN and we will check for open coverage first.
Yes. Our technicians are trained and equipped to service Mercedes-Benz EQ electric vehicles and plug-in hybrids, including battery health checks and software updates.
Yes. Complimentary shuttle service and Mercedes-Benz loaners are available with scheduled service, regardless of where you purchased your vehicle.